Go to website
SociableKIT helpdesk articles.
With Token vs No Token
On our Facebook page events solution, you have the choice if you want to use a Facebook page access token or not. Here's the difference. With token: Events feed will update every hour. Only the events your page has created or co-hosted will be displayed. It can display all upcoming events that your page has created or co-hosted. Starting and
When will my solution be updated?
Your SociableKIT solutions are updated on set time. It cannot be changed. It depends on its type. Here's the summary: Facebook page events with page access token - every hour. Facebook page events without page access token - every 24 hours. Facebook page posts - every hour. Facebook page reviews - every 24 hours. Facebook page photo albums - every hour. Facebook page photo album (one album) - every hour. Instagram hashtag feed - every hour. Instagram feed - every hour. Privat
Why my business is not showing up in Google location search?
Your Google place must have a red marker set. If not, please edit your Google place listing. Here's a tutorial: https://support.google.com/business/answer/2853879 After your edit, it will show up on our system after 24-48 hours. Your business must look like this on Google map.
Why my events are not showing up?
There can be different reasons why your Facebook page events are not showing up. Below are the basic guidelines on how to make them show up. Your Facebook page events will show up only if: Your event is public. Your Facebook page is public. It must be published and visible to everyone. You may verify on the Settings section of your Facebook page. !(https://storage.crisp.chat/users/helpdesk/website/
Can I get a PHP code and not an embed code?
How to hide scrollbar from iFrame?
How to change payment method?
On the upper right corner, hover your name. A drop down will appear, click "Manage Account" option. On the sidebar menu, click "Change Payment" option. Click "Update payment" button. You will have the option to update via Card or PayPal. Update payment If you can't find that option, please contact support for instructions specific to your account.
Can I use my account for multiple websites or domains?
Yes. For example, you subscribed to our LEVEL 1 plan. You can create up to 5 solutions. You can use each solution for 5 different websites or domains.
How to disconnect my Facebook account?
Go to Connect Facebook & IG section. Click Disconnect Facebook account button.
Can I put embed codes on email?
Enable or disable AJAX on Squarespace
If your solution does not load on your Squarespace web page, you need to disable AJAX loading. Here's how: In the Home Menu, click Design, and then click Style Editor. Scroll down to Site: Loading. Un-check Enable Ajax Loading. Reference: Enable or disable AJAX
How to remove "post hover" on Instagram feed?
Go to "Posts" tab. Un-check "Show post hover" option. Click "Save Changes" button.
How to delete a solution?
If your account is in free trial mode, you cannot delete a solution. But you can delete your account. If you have a paid account, a Delete button will appear. You can use it to delete your solution and then create a replacement.
How to cancel my subscription?
On the upper right corner, hover your name. A drop down will appear, click "Manage Account" option. On the sidebar menu, click "Cancel Subscription" option. Enter the reason why you want to cancel your subscription. Click the red button. On the pop up, click "Cancel Subscription" button. Log in to your PayPal account, Go to Profile an
Can I show events from multiple Facebook pages into a single calendar?
No. On our Facebook page events solution, you can show events from only one Facebook page per solution. You cannot add multiple Facebook pages into a single calendar. It is one Facebook page per widget. If you want an event from another Facebook page to show up on your page (your page did not create the event), you must ask the event creator to add your page as co-host(https://www.sociablekit.com/how-to-add-a-page-as-a-host
What if I want to upgrade from LEVEL 1 to LEVEL 2?
You can do that. For instance, you upgraded to LEVEL 1. After 6 months, you needed LEVEL 2. Here's what needs to be done. You need to pay for LEVEL 2 first. Contact us for the payment link. We will refund half the payment you made for LEVEL 1. Your account will be upgraded to LEVEL 2 plan.
Will my feed work even if I don't manage the Facebook page?
Yes. But there will be limitations. You feed will update every 24 hours only. You need to be an admin of your target Facebook page and connect your account to remove these limitations.
How does "Facebook page live video" solution works?
Here's how the Facebook page live video solution works. If your page is live, the live video will be displayed. If your page is not live, the latest video will be displayed. If your page has no videos and you are not live, it will display a message saying: We are not live. You need to follow the following rules as well. Your Facebook page and it videos must be set to public. Remove age and country restrictions.
How to exclude posts on Instagram hashtag feed?
Go to "Moderation" tab. Click "Excluded posts" text area. A pop up will appear. Select the posts you want to exclude. Close the pop up. Click "Save Changes" button.
Does SociableKIT work with Webflow?
Yes, SociableKIT works with Webflow. You can embed it like this: https://youtu.be/qlmsR8QcZwg?t=90
Can I use the embed code on more than one website?
Yes but It is not recommended. Your customers might be confused because your content is found on different websites or domains.
Does SociableKIT work with WordPress?
Yes. You can embed it like this https://youtu.be/VvmFNxqC0UE?t=97
Can I use one subscription for two or more businesses?
Yes. If you have enough solution slots on your account, you can create different solutions for different businesses. For example, you subscribed to our LEVEL 1 plan. You can create up to 5 solutions, it means you have 5 slots. You can create one solution for the first business. You can create another one for the second business.
Is there a WordPress plugin for SociableKIT?
No, but our embed code works with WordPress. You can embed it like this https://youtu.be/VvmFNxqC0UE?t=97
Why pop up is not showing up?
How does "Instagram hashtag feed" solution work?
On our Instagram hashtag feed solution, a picture or video will be displayed if: The post is public. The Instagram profile who posted it is public. The post shows on Instagram tags page, for example: https://www.instagram.com/explore/tags/nba/ A picture of video will not be displayed otherwise.
How to use SociableKIT with Wix?
To use SociableKIT with a Wix site, you need to embed a link from SociableKIT to Wix. Go to the SociableKIT dashboard. Click Edit. To get the link of your SociableKIT solution, click the Full page preview button on the upper right corner of the customization page. Copy the link of the new page. Go to your Wix dashboard. Edit the page you will use. Click the plus icon on the left. Click More. Click Embed a site. !(https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be8