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SociableKIT helpdesk articles.
How to hide scrollbar from iFrame?
With Token vs No Token
On our Facebook page events solution, you have the choice if you want to use a Facebook page access token or not. Here's the difference. With token: Events feed will update every hour. Only the events your page has created or co-hosted will be displayed. It can display all upcoming events that your page has created or co-hosted. Starting and
What is a SociableKIT Solution?
A SociableKIT Solution can be called a "feed", "widget" or "source". You can view the list of our solutions here. When you use SociableKIT, you can create, customize and embed different social media feeds and more on your website. For example, you created a “SociableKIT solution” for your Facebook page events. That means you created one SociableKIT solution. If you want to create another SociableKIT solution fo
When will my solution be updated?
Your SociableKIT solutions are updated on set time. It cannot be changed. It depends on its type. Here's the summary: Facebook page events with page access token - every hour. Facebook page events without page access token - every 24 hours. Facebook page events to Google calendar with page access token - every hour. Facebook page posts - every hour. Facebook page reviews - every 24 hours. Facebook page photo albums - every hour. Facebook page photo album (one album) - every hour.
What are views per month?
Views per month are the total number of times all your SociableKIT solutions will load. For example, you have 5 solutions on your account. Each of them received 100 loads or page views. It means your views per month is 500. The limit resets every month. This is another factor to consider when selecting the right plan for your account. If you go over your limit, SociableKIT will not display anything on your website. You need to wait for the views to reset or change your subscription plan for th
Why would I pay annually?
Because you will save 50% per month compared to a monthly plan. How? For example, on our SociableKIT 5 plan. It costs $240 annually. But if you will divide it by 12 months, it is like you're paying only $20 per month! Whereas if you choose to pay monthly, you pay $40 per month. We might change it to a lower discount soon so grab the opportunity now! Also, if you pay annually, you don't need to think about monthly payments. You think about it only once a year. We know you're busy. We believe
Why my events are not showing up?
There can be different reasons why your Facebook page events are not showing up. Below are the basic guidelines on how to make them show up. Your Facebook page events will show up only if: Your event is public. Your Facebook page is public. It must be published and visible to everyone. You may verify on the Settings section of your Facebook page. !(https://storage.crisp.chat/users/helpdesk/website/
Can I use my account for multiple websites or domains?
Yes. For example, you subscribed to our SociableKIT 5 plan. You can create up to 5 solutions. You can use each solution for 5 different websites or domains.
Why my business is not showing up in Google location search?
Your Google place must have a red marker set. If not, please edit your Google place listing. Here's a tutorial: https://support.google.com/business/answer/2853879 After your edit, it will show up on our system after 24-48 hours. Your business must look like this on Google map.
Enable or disable AJAX on Squarespace
If your solution does not load on your Squarespace web page, you need to disable AJAX loading. Here's how: In the Home Menu, click Design, and then click Style Editor. Scroll down to Site: Loading. Un-check Enable Ajax Loading. Reference: Enable or disable AJAX
Can I get a PHP code and not an embed code?
How to disconnect my Facebook account?
Go to Connect Facebook & IG section. Click Disconnect Facebook account button.
How to change payment method?
On the upper right corner, hover your name. A drop down will appear, click "Manage Account" option. On the sidebar menu, click "Change Payment" option. Click "Update payment" button. You will have the option to update via Card or PayPal. Update payment If you can't find that option, please contact support for instructions specific to your account.
How does "Facebook page live video" solution works?
Here's how the Facebook page live video solution works. If your page is live, the live video will be displayed. SociableKIT can detect a live video in 1-5 minutes after you go live on Facebook. If your page is not live, it will display this message: We are not live right now. If your page is not live, and you checked the "Show latest video if not live" option, it will show your latest video. You need to follow th
Do you offer a plan for only one SociableKIT solution?
The lowest plan that we can offer is the SociableKIT 2 plan. It allows you to create up to 2 SociableKIT solutions. SociableKIT solutions. But you can choose to use it for only 1 solution. We do not offer a SociableKIT 1 plan because it will have the same price with our SociableKIT 2 plan. Our company evaluation concludes that if we want SociableKIT to stay in business, we must must charge at least the price of
Why some posts on Twitter hashtag solution is missing?
By default, SociableKIT can display only the Twitter posts from the latest and recent 80 tweets. This is a rule from Twitter's standard API. We are using that API for free trial users. But, if you will subscribe to a SociableKIT plan, we can use Twitter's premium API. We can display posts from 1 year ago. Our system works like this because Twitter's premium API is very expensive. We need a subscribed account to proceed with your required solution.
How to delete a solution?
Go to your account details. Click 'My Solutions' then you will see the solutions you created and the delete at the 'action' table below.
Is it possible to display events from multiple Facebook pages into one solution?
YES, it is possible to display events from multiple Facebook pages into one solution or calendar. Do the following steps. Create a new solution Check the "Enable multi-page" checkbox. Click the text area below the checkbox. On the pop-up, check the Facebook pages you want to use. Click the Save Changes button. What if there are no Facebook page IDs on the pop up? You need to create the SociableKIT solutions for Facebook pages you want to use. You need to do this because
Can I put embed codes on email?
Will my feed work even if I don't manage the Facebook page?
Yes, for Facebook page events. But there will be limitations. You feed will update every 24 hours only. You need to be an admin of your target Facebook page and connect your account to remove these limitations.
How to find Facebook group ID?
For example, your Facebook group is found in this link: https://www.facebook.com/groups/363927216972942/events The group ID is the numerical part of that link. In this case, the Facebook group ID is: 363927216972942
How to cancel my subscription?
On the upper right corner, hover your name. A drop down will appear, click "Manage Account" option. On the sidebar menu, click "Cancel Subscription" option. Enter the reason why you want to cancel your subscription. Click the red button. On the pop up, click "Cancel Subscription" button. Log in to your PayPal account. Click the Gear ic
Can I use one subscription for two or more businesses?
Yes. If you have enough solution slots on your account, you can create different solutions for different businesses. For example, you subscribed to our SociableKIT 2 plan. You can create up to 2 solutions, it means you have 2 slots. You can create one solution for the first business. You can create another one for the second business.
Does SociableKIT work with WordPress?
Yes. You can embed it like this https://help.sociablekit.com/en-us/article/how-to-use-sociablekit-with-wordpress-1egfeyu/?1581535474490
Why "Get tickets" button is not working?
If your event's ticket section looks like the following, it means your event was connected to Eventbrite. Eventbrite ticket format Pop up when Get Tickets button was clicked Your ticket URL was not manually entered in the form. In this case, SociableKIT won't be able to consistently display the "Get tickets" button on
Is there a WordPress plugin for SociableKIT?
No, but our embed code works with WordPress. You can embed it like this https://help.sociablekit.com/en-us/article/how-to-use-sociablekit-with-wordpress-1egfeyu/?1581535474490
How to remove "post hover" on Instagram feed?
Go to "Posts" tab. Un-check "Show post hover" option. Click "Save Changes" button.
How to make a Facebook page fully public?
Your Facebook page is fully public if you can browse it even if you are logged out of Facebook. It is NOT fully public, you try to browse it, and you're logged out, Facebook will redirect you to the login page. Here's how to make a Facebook page fully public: You must be the admin of the Facebook page. Go to your Facebook page. Go to Settings menu. Your page settings must be the same as highlighted below. !(https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800/ima
Does SociableKIT work with Webflow?
Yes, SociableKIT works with Webflow. You can embed it like this: https://www.youtube.com/watch?v=GkmZovtzrcc&list=PL0nuCeueMaPKhJvc3v5BZZQOqZhHzi42v
Can I use the embed code on more than one website?
Yes but It is not recommended. Your customers might be confused because your content is found on different websites or domains.
What if I want to upgrade from LEVEL 1 to LEVEL 2?
You can do that. For instance, you upgraded to LEVEL 1. After 6 months, you needed LEVEL 2. Here's what needs to be done. You need to pay for LEVEL 2 first. Contact us for the payment link. We will refund half the payment you made for LEVEL 1. Your account will be upgraded to LEVEL 2 plan.
Why pop up is not showing up?
How to exclude posts on Instagram hashtag feed?
Go to "Moderation" tab. Click "Excluded posts" text area. A pop up will appear. Select the posts you want to exclude. Close the pop up. Click "Save Changes" button.
How does "Instagram hashtag feed" solution work?
On our Instagram hashtag feed solution, a picture or video will be displayed if: The post is public. The Instagram profile who posted it is public. The post shows on Instagram tags page, for example: https://www.instagram.com/explore/tags/nba/ A picture of video will not be displayed otherwise.
Does SociableKIT improve SEO?
Yes! SociableKIT will improve your SEO. All of that quality keyword-rich contents from your social media accounts are directly embedded into your website. For example, you are using our Facebook page events solution on your website. When your customers search your events on Google, it will show up like the following. Hedkandi is one of our customers. Try to search for their events. !(https://storage.crisp.chat/users/helpd
How to solve the issue with LastPass?
If you are using LastPass and having issues with the SociableKIT dashboard, please follow this: Click your LastPass icon on your upper right on your Chrome browser. On the drop-down, select "Account options". Next page on the pop-up, select "Extension Preferences". The whole page will be now be shown, on the left sidebar, click "Advanced". Enable "Respect Autocomplete=off: allow websites to disable Autofill" option.
When does SociableKIT triggers the sync?
Here is how and when SociableKIT triggers the syncing of your solutions. For this example, assume that you are using our Facebook page events solution. IF you're using a page access token: SociableKIT triggers the sync if a visitor has loaded your solution and it detected that the it was not synced for at least an hour. So, if you have consistent visits, the feed will update every hour. IF you're not using a page access token: SociableKIT syncs your feed every 24 hours. Our system wil
How to add higher quality thumbnail for Facebook video?
Go to your video on Facebook. Edit the video. On the pop-up, go to the Thumbnail section. Click the Add Image button to upload higher quality thumbnail image. 5. Click the Save button.