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SociableKIT helpdesk articles.
How to hide scrollbar from iFrame?
What is a SociableKIT Solution?
A "SociableKIT Solution" can be called a "feed", "widget", "plugin" or "source". Sometimes, we simply call it "SK solution". You can view the list of our solutions here. When you use SociableKIT, you can create, customize and embed different social media feeds and more on your website. For example, you created a “SociableKIT solution” for your Facebook page events. That means you created one SociableKIT solution
With Token vs No Token
On our Facebook page events solution, you have the choice if you want to use a Facebook page access token or not. Here's the difference. With token: Events feed will update every hour. Only the events your page has created or co-hosted will be displayed. It can display all upcoming events that your page has created or co-hosted. Starting and
What are views per month?
Views per month are the total number of times all your SociableKIT solutions will load. For example, you have 5 solutions on your account. Each of them received 100 loads or page views. It means your views per month is 500. The limit resets every month. This is another factor to consider when selecting the right plan for your account. If you go over your limit, SociableKIT will not display anything on your website. You need to wait for the views to reset or change your subscription plan for th
How to get YouTube API key?
Login to your GMail account. A Google account is required. Go to Google Developer's Console and agree to the Terms of service. Click Create Project button. !(https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800/image_2lndis.p
When will my solution be updated?
Your SociableKIT solutions are updated on set time and it depends on its type. You can find the information for the sync schedule on the bottom left part of the customization section.
How does "Facebook page live video" solution works?
Here's how the Facebook page live video solution works. Your live video must have a title or description. If your page is live, the live video will be displayed. SociableKIT can detect a live video in 1-5 minutes after you go live on Facebook. If your page is not live, it will display this message: We are not live right now. If your page is not live, and you checked the "Show latest video if not live" option, it
Why my events are not showing up?
There can be different reasons why your Facebook page events are not showing up. Below are the basic guidelines on how to make them show up. Your Facebook page events will show up only if: Your event is public. Your Facebook page is public. It must be published and visible to everyone. You may verify on the Settings section of your Facebook page. !(https://storage.crisp.chat/users/helpdesk/website/
Why would I pay annually?
Because you will save 50% per month compared to a monthly plan. How? For example, on our SociableKIT 5 plan. It costs $240 annually. But if you will divide it by 12 months, it is like you're paying only $20 per month! Whereas if you choose to pay monthly, you pay $40 per month. We might change it to a lower discount soon so grab the opportunity now! Also, if you pay annually, you don't need to think about monthly payments. You think about it only once a year. We know you're busy. We believe
Can I use my account for multiple websites or domains?
Yes. For example, you subscribed to our SociableKIT 5 plan. You can create up to 5 solutions. You can use each solution for 5 different websites or domains.
How to make a Facebook page fully public?
Your Facebook page is fully public if you can browse it even if you are logged out of Facebook. It is NOT fully public, you try to browse it, and you're logged out, Facebook will redirect you to the login page. Here's how to make a Facebook page fully public: You must be the admin of the Facebook page. Go to your Facebook page. Go to Settings menu. Your page settings must be the same as highlighted below. !(https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800/ima
Is it possible to display events from multiple Facebook pages into one solution?
YES, it is possible to display events from multiple Facebook pages into one solution or calendar. Do the following steps. Create a new solution Check the "Enable multi-page" checkbox. Click the text area below the checkbox. On the pop-up, check the Facebook pages you want to use. Click the Save Changes button. What if there are no Facebook page IDs on the pop up? You need to create the SociableKIT solutions for Facebook pages you want to use. You need to do this because
Enable or disable AJAX on Squarespace
If your solution does not load on your Squarespace web page, you need to disable AJAX loading. Here's how: In the Home Menu, click Design, and then click Style Editor. Scroll down to Site: Loading. Un-check Enable Ajax Loading. Reference: Enable or disable AJAX
Why my business is not showing up in Google location search?
Your Google place must have a red marker set. If not, please edit your Google place listing. Here's a tutorial: https://support.google.com/business/answer/2853879 Please make sure your business must look like this on Google map.
How to update my payment method?
On the sidebar, click Subscriptions > Plan details > Update payment method. A pop-up will appear, you will have the option to update your Card or use your PayPal account. If you choose "Card", a form where you will enter your new card details will appear. Enter your new card's details and click "Update Card Details" button. If you choose PayPal, login to your PayPal account and authorize the payment method. If you can't find that option, please [contact support](https://www.socia
Can I get a PHP code and not an embed code?
How to cancel my subscription?
On the upper right corner, hover your name. A drop down will appear, click "Manage Account" option. On the sidebar menu, click "Cancel Subscription" option. Enter the reason why you want to cancel your subscription. Click the red button. On the pop up, click "Cancel Subscription" button. Log in to your PayPal account. Click the Gear ic
Is there a WordPress plugin for SociableKIT?
No, but our embed code works with WordPress. You can embed it like this https://help.sociablekit.com/en-us/article/how-to-use-sociablekit-with-wordpress-1egfeyu/?1581535474490
How to exclude posts on Instagram hashtag feed?
Go to "Moderation" tab. Click "Excluded posts" text area. A pop up will appear. Select the posts you want to exclude. Close the pop up. Click "Save Changes" button.
How to disconnect my Facebook account?
Go to Connect Facebook & IG section. Click Disconnect Facebook account button.
Why some posts on Twitter hashtag solution is missing?
By default, SociableKIT can display only the Twitter posts from the latest and recent 80 tweets. This is a rule from Twitter's standard API. We are using that API for free trial users. But, if you will subscribe to a SociableKIT plan, we can use Twitter's premium API. We can display posts from 1 year ago. Our system works like this because Twitter's premium API is very expensive. We need a subscribed account to proceed with your required solution.
How to find Facebook group ID?
For example, your Facebook group is found in this link: https://www.facebook.com/groups/363927216972942/events The group ID is the numerical part of that link. In this case, the Facebook group ID is: 363927216972942
How to delete a solution?
Go to your account details. Click 'My Solutions' then you will see the solutions you created and the delete at the 'action' table below.
How to reconnect your Facebook account in SociableKIT?
I'm going to show you how to reconnect your Facebook account in SociableKIT. Sometimes, Facebook disconnects your Facebook account for a different of reasons. It can be because they are upgrading their system in your area. They also do it to add security in your account. Login to your SociableKIT account. Go to Account > Disconnect Facebook section. Click the Disconnect Facebook button. Click the Connec
Will my feed work even if I don't manage the Facebook page?
Yes, for Facebook page events. But there will be limitations. You feed will update every 24 hours only. You need to be an admin of your target Facebook page and connect your account to remove these limitations.
What if I want to upgrade from LEVEL 1 to LEVEL 2?
You can do that. For instance, you upgraded to LEVEL 1. After 6 months, you needed LEVEL 2. Here's what needs to be done. You need to pay for LEVEL 2 first. Contact us for the payment link. We will refund half the payment you made for LEVEL 1. Your account will be upgraded to LEVEL 2 plan.
Can I put embed codes on email?
How does "Instagram hashtag feed" solution work?
On our Instagram hashtag feed solution, a picture or video will be displayed if: The post is public. The Instagram profile who posted it is public. The post shows on Instagram tags page, for example: https://www.instagram.com/explore/tags/nba/ A picture of video will not be displayed otherwise.
How to remove "post hover" on Instagram feed?
Go to "Posts" tab. Un-check "Show post hover" option. Click "Save Changes" button.
Does SociableKIT work with WordPress?
Yes. You can embed it like this https://help.sociablekit.com/en-us/article/how-to-use-sociablekit-with-wordpress-1egfeyu/?1581535474490
Do you offer a plan for only one SociableKIT solution?
Yes! We now have a SociableKIT 1 plan. See our pricing page for details. https://www.sociablekit.com/pricing/
Can I use the embed code on more than one website?
Yes but It is not recommended. Your customers might be confused because your content is found on different websites or domains.
Does SociableKIT work with Webflow?
Yes, SociableKIT works with Webflow. You can embed it like this: https://www.youtube.com/watch?v=GkmZovtzrcc&list=PL0nuCeueMaPKhJvc3v5BZZQOqZhHzi42v
Can I use one subscription for two or more businesses?
Yes. If you have enough solution slots on your account, you can create different solutions for different businesses. For example, you subscribed to our SociableKIT 2 plan. You can create up to 2 solutions, it means you have 2 slots. You can create one solution for the first business. You can create another one for the second business.
Why pop up is not showing up?
Why "Get tickets" button is not working?
If your event's ticket section looks like the following, it means your event was connected to Eventbrite. Eventbrite ticket format Pop up when Get Tickets button was clicked Your ticket URL was not manually entered in the form. In this case, SociableKIT won't be able to consistently display the "Get tickets" button on
When does SociableKIT triggers the sync?
Here is how and when SociableKIT triggers the syncing of your solutions. For this example, assume that you are using our Facebook page events solution. IF you're using a page access token: SociableKIT triggers the sync if a visitor has loaded your solution and it detected that the it was not synced for at least an hour. So, if you have consistent visits, the feed will update every hour. IF you're not using a page access token: SociableKIT syncs your feed every 24 hours. Our system wil
Does SociableKIT improve SEO?
Yes! SociableKIT will improve your SEO. All of that quality keyword-rich contents from your social media accounts are directly embedded into your website. For example, you are using our Facebook page events solution on your website. When your customers search your events on Google, it will show up like the following. Hedkandi is one of our customers. Try to search for their events. !(https://storage.crisp.chat/users/helpd
How to transfer ownership of a SociableKIT account?
Login to your SociableKIT account. Go to Subscription > Plan details. Click the "Update payment" button. A pop-up will appear, enter the new owner's payment details like card number, name, etc. Go to Account > Profile. Enter the profile information (name, email address, etc.) of the new owner. Click Edit Profile button. !(https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800
How to solve the issue with LastPass?
If you are using LastPass and having issues with the SociableKIT dashboard, please follow this: Click your LastPass icon on your upper right on your Chrome browser. On the drop-down, select "Account options". Next page on the pop-up, select "Extension Preferences". The whole page will be now be shown, on the left sidebar, click "Advanced". Enable "Respect Autocomplete=off: allow websites to disable Autofill" option.
Can I embed two or more solutions of the same type in one web page?
Yes. You can embed two or more solutions of the same type in one web page. To make it work, you need to include only one script tag in your web page. For example, you want to embed two YouTube playlist solutions in a single web page. The embed code will look like the following.
How to fully disconnect and reconnect your Facebook account?
If you cannot see your target Facebook page in the SociableKIT pop-up, you might need to fully disconnect and reconnect your Facebook account. Here's how: The steps below have a video version. Watch it here. Part 1 Login to SociableKIT dashboard. On the sidebar, click Account > Connect Facebook Click "Disconnect Facebook Account" button. Part 2 Login to your Facebook account. On the upper right corner, click the down ar
How to add higher quality thumbnail for Facebook video?
Go to your video on Facebook. Edit the video. On the pop-up, go to the Thumbnail section. Click the Add Image button to upload higher quality thumbnail image. 5. Click the Save button.
How to add new administrator to your Facebook app?
You need to add another administrator to your Facebook app to enable collaboration for development or debugging. Here's how: Go to your Facebook app. On the sidebar, click Roles > Roles. On the upper right, click Add Administrators button. Put the username of the person you want to add as administrator. In our example it is: ameliapondsk Click the Submit button and wait for a reload. The person will accept your invitation. Done! !(https://storage.crisp.chat/users/helpdesk/
Where can I find my invoice?
Login to SociableKIT. On the left sidebar menu, click Subscriptions. It will show more options, click Invoices. On the right side are the list of your invoice. Click the View button to see the details specific invoice.
Why my LinkedIn posts are showing the same date?
LinkedIn does not provide the exact post date. When the post is old, LinkedIn only shows a "time ago" as the post date. For example: "1 month ago", "2 months ago", "1 week ago". What the SociableKIT system does is it computes the current date minus the "time ago". For example, the date today is August 18, 2020. Your 1 month ago post in LinkedIn will show July 18 in the SociableKIT feed.
Can I schedule the sync of my private Instagram feed?
Sorry, you cannot schedule the time of sync. The automatic sync will happen only between 8 AM and 3 PM PHT. It is the only window provided. The reason it works that way is Instagram only gives us a very limited number of syncs in a day. We share it with all our customers who uses our private Instagram feed solution. If there are remaining syncs for the day, we can trigger it manually. We set the window provided because that's the only time our developers can monitor if the sync will work or not
Why only a few posts was displayed?
If you're using a Moderation feature like a search keyword or approved posts, only a few posts might appear on your feed. Here's how it works: For example, on our LinkedIn solutions, our system can get the latest 50 posts only. If you use a search keyword, our system will find the posts in those 50 posts only. That's the reason why it might display only a few posts on your feed.
How to make a YouTube video play automatically?
There are times when a YouTube video will not play automatically. It will require you to click the play button. For some customers, clicking the play button is not a problem. But there are cases where you need the autoplay to work. Autoplay is useful if you use SociableKIT's YouTube live video solution. Chrome Google Chrome has some autoplay policies. Autoplay is disabled by default. Autoplay is allowed only if th
What does unlimited websites mean?
It means you can use our embed code to one or more websites. For example, you have your firstwebsite.com. Your SociableKIT widget will work there. After some time, you created more websites secondwebsite.com and thirdwebsite.com. You can use the same embed code in those websites. The widget will work in those three websites.
How to make sure my YouTube live video shows up?
There are cases where your YouTube live video won't show up in the SociableKIT widget. To prevent this from happening, make sure that: Your video is public. Your video is not restricted. Your "Allow embedding" setting was checked. You do it befo
How to reconnect my Instagram account?
In rare times, Instagram might disconnect your account because of security reasons or they are updating their systems in your area. If this happens, you need to reconnect your Instagram account to SociableKIT. Here's how: Login to SociableKIT. Find your Instagram feed solution. Click the Edit button. On the Basic tab, click the "Connect Instagram account" button. Make sure you are logged in to your target Instagram account. Follow the Instagram's authorization flow. You wi