Why is my feed not working?

Your feed isn't working for a few different reasons. I'd be happy to help you understand why and figure out how to get it working. Let's work together to determine what might be causing the issue so we can get your feed up and running.

It takes some time to sync. Your feed may take some time to sync because different data sources can have varying sync times. Some data is easy to access and can be synced quickly, while others may be more difficult to obtain and take longer to sync. It usually syncs within a few minutes but might take up to 12-24 hours. Rest assured that our system works hard to sync your data as soon as possible. We will send you an email when your feed is ready to go. In the meantime, thank you for your patience. Once your data has been synced, it will be updated regularly.

Your input needs to be corrected. I apologize if you're having trouble with your information. It's possible that the data source you specified needs to be corrected or couldn't be found by our system, which is why your feed isn't being displayed. To fix this, please ensure your IDs, usernames, or connected accounts are correct so our system can locate the accurate data source and show your feed. If you're still having trouble, don't hesitate to contact our support team for assistance. We'd be happy to help you find the correct input and get your feed working.

For free plan users, you did not request a sync. If you're using a free plan, it's important to regularly request a sync in order for your feed to be updated and show the latest information. Requesting a sync is quick and easy, and it's a great way to make sure your feed is always up to date. If you need a reminder, you can set a regular reminder on your calendar or phone to request a sync. Another option is to subscribe to any of our paid plans so you will enjoy our premium features like automatic sync.

We hope this information was helpful!

If you have any other questions or need additional assistance, please don't hesitate to reach out to our support team. We're here to help you and make sure your feed is running smoothly. You can contact us via chat or email at [email protected].

Thank you for using SociableKIT, and we hope you're enjoying your feed. Let us know if you need anything else.

Updated on: 02/21/2024

Was this article helpful?

Share your feedback


Thank you!