Q: With Token vs No Token

On our Facebook page events solution , you have the choice if you want to use a Facebook page access token or not. Here's the difference. With token: Events feed will update every hour. Only the events your page has created or co-hosted will be displayed. It can display all upcoming events that your page has created or co-hosted. Starting and ending date&time of events will be displayed. It will show past events from the last 3 months. No token: Events feed will update every 24 hours. It can display up to 80 upcoming events and 80 recurring events only. Events will be displayed even if your page did not create or co-hosted the events. Only the first two events of recurring event will be displayed. Only the event's starting date&time will be displayed consistently. It will show upcoming events only.

Question 1

With Token vs No Token

Accepted Answer

On our Facebook page events solution, you have the choice if you want to use a Facebook page access token or not. Here's the difference.

With token:

Events feed will update every hour.
Only the events your page has created or co-hosted will be displayed.
It can display all upcoming events that your page has created or co-hosted.
Starting and ending date&time of events will be displayed.
It will show past events from the last 3 months.

No token:

Events feed will update every 24 hours.
It can display up to 80 upcoming events and 80 recurring events only.
Events will be displayed even if your page did not create or co-hosted the events.
Only the first two events of recurring event will be displayed.
Only the event's starting date&time will be displayed consistently.
It will show upcoming events only.

Question 2

When will my solution be updated?

Accepted Answer

Your SociableKIT solutions are updated on set time. It cannot be changed. It depends on its type. Here's the summary:

Facebook page events with page access token - every hour.
Facebook page events without page access token - every 24 hours.
Facebook page posts - every hour.
Facebook page reviews - every 24 hours.
Facebook page photo albums - every hour.
Facebook page photo album (one album) - every hour.
Instagram hashtag feed - every hour.
Instagram feed - every hour.
Private Instagram feed - every 24 hours.
Google reviews - every 24 hours.
Google calendar - every hour.
YouTube channel - every hour.
YouTube playlist - every hour.
Facebook page videos - every hour.
Twitter feed - every hour.
Twitter hashtag feed - every hour.
Medium feed - every hour

Question 3

What is a SociableKIT Solution?

Accepted Answer

When you use SociableKIT, you can create, customize and embed different social media feeds and more on your website. For example, you created a “SociableKIT solution” for your Facebook page events. That means you created one SociableKIT solution.

If you want to create another SociableKIT solution for your website, for example, a custom Twitter feed. That is another “SociableKIT solution”. This time, you created two SociableKIT solutions already. One for your Facebook page events and one for Twitter feed.

If you need to embed your YouTube channel videos on your website, you will create another SociableKIT solution. You have 3 SociableKIT solutions this time.

So, if you chose to buy a plan that says 10 SociableKIT solutions, you are limited to create 10 SociableKIT solutions only.

If your plan says 50 SociableKIT solutions, it means you can create up to 50 SociableKIT solutions. You can use them all on a single website or 50 websites, one for each website. Or, 5 websites with 10 SociableKIT solutions for each website.

Question 4

Why my events are not showing up?

Accepted Answer

There can be different reasons why your Facebook page events are not showing up. Below are the basic guidelines on how to make them show up. Your Facebook page events will show up only if:

Your event is public.
Your Facebook page is public. It must be published and visible to everyone. You may verify on the Settings section of your Facebook page.
Your Facebook page created the event. If your page did not create the event, your page must be a co-host of that event.
The Facebook page which created the event is public. It can be viewed even in incognito window.
You are using a page access token. When it comes to recurring events, only the first two events of the recurring event will show up if you do not use a page access token.
You entered a correct Facebook page ID.
You entered

Question 5

What are views per month?

Accepted Answer

Views per month are the total number of times all your SociableKIT solutions will load. For example, you have 5 solutions on your account. Each of them received 100 loads or page views. It means your views per month is 500.

The limit resets every month. This is another factor to consider when selecting the right plan for your account. If you go over your limit, SociableKIT will not display anything on your website. You need to wait for the views to reset or change your subscription plan for the solution to work without any interruption.

The more a SociableKIT solution loads, the more servers we need. Maintaining multiple servers are not cheap. It means we need to invest more to provide better SociableKIT solutions for you. That's why we need this metric.

Question 6

Why my business is not showing up in Google location search?

Accepted Answer

Your Google place must have a red marker set. If not, please edit your Google place listing. Here's a tutorial: https://support.google.com/business/answer/2853879

After your edit, it will show up on our system after 24-48 hours.

Your business must look like this on Google map.

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