Q: What is a SociableKIT widget?

A SociableKIT Widget can be called a source, feed, kit, plugin, or solution. You can view the list of our <a href="https://www.sociablekit.com/widgets/">widgets here</a>. When you use SociableKIT, you can create, customize and embed different social media feeds <a href="https://www.sociablekit.com/widgets/">and more</a> on your website. For example: <ul> <li>You created a SociableKIT widget for your Facebook page events. That means you created one SociableKIT widgets.</li> <li>If you create another SociableKIT widget for example, to your YouTube channel videos. That means, you created two SociableKIT widgets already. </li> </ul> If you need to create another SociableKIT widgets for your other social media feed, that will depends on the subscription plan you will buy. In <a href="https://www.sociablekit.com/pricing/">KIT 5 plan</a>, you are limited to create 5 SociableKIT widgets only. If your subscription is <a href="https://www.sociablekit.com/pricing/">KIT 10 plan</a>, it means you can create up to 10 SociableKIT widgets. You can use all of them on a single website or in your 10 websites.

Q: With Token vs No Token

On our <a href="https://www.sociablekit.com/embed-facebook-page-events-on-website/">Facebook page events widget</a>, you have the choice if you want to use a <a href="https://www.sociablekit.com/how-to-get-a-facebook-page-access-token/">Facebook page access token</a> or not. Here's the difference. With token: <ol> <li>Events feed will update every hour.</li> <li>Only the events your page has created or co-hosted will be displayed.</li> <li>It can display all upcoming events that your page has created or co-hosted.</li> <li>Starting and ending date&amp;time of events will be displayed.</li> <li>It will show past events from the last 3 months.</li> </ol> No token: <ol> <li>Events feed will update every 24 hours.</li> <li>It can display up to 80 upcoming events and 80 recurring events only.</li> <li>Events will be displayed even if your page did not create or co-hosted the events.</li> <li>Only the first two events of recurring event will be displayed.</li> <li>Only the event's starting date&amp;time will be displayed consistently.</li> <li>It will show upcoming events only.</li> </ol>

Question 1

Why is my feed not working?

Accepted Answer

Your feed isn't working for a few different reasons. I'd be happy to help you understand why and figure out how to get it working. Let's work together to determine what might be causing the issue so we can get your feed up and running.

It takes some time to sync. Your feed may take some time to sync because different data sources can have varying sync times. Some data is easy to access and can be synced quickly, while others may be more difficult to obtain and take longer to sync. It usually syncs within a few minutes but might take up to 12-24 hours. Rest assured that our system works hard to sync your data as soon as possible. We will send you an email when your feed is ready to go. In the meantime, thank you for your patience. Once your data has been synced, it will be updated regularly.
Your input needs to be corrected. I apologize if you're having trouble with your information. It's possible that the data source you specified needs to be corrected or couldn't be found by our system, which is why your feed isn't being displayed. To fix this, please ensure your IDs, usernames, or connected accounts are correct so our system can locate the accurate data source and show your feed. If you're still having trouble, don't hesitate to contact our support team for assistance. We'd be happy to help you find the correct input and get your feed working.
**For free plan users, you did not [request a sync](https://help.sociablekit.com/en-us/article/how-to-refresh-t

Question 2

How to hide scrollbar from iFrame?

Accepted Answer

If you cannot use our JavaScript embed code, the remaining options are our iFrame embed code. In Wix's case, embed it as a link or external site. Wix will show it as an iFrame embed. The same goes with Google sites.

The disadvantage is, an iFrame will show a vertical scrollbar if the feed's content is longer than the iFrame height that you set. We cannot completely hide the iFrame scrollbar. We have some workarounds that might be good enough.

Anticipate the height of your feed's content. Set the height of your iFrame more than the height of your anticipated content.
Use a Slider Layout and set the height of your iFrame more than the height of your slider. This way, you can load more contents to the right or left. The default layout uses a load more button that shows up more content at the bottom of the feed. It will show a vertical scrollbar in that case.
Try to add scrolling="no" attribute to the iFrame or overflow:hidden; in your iFrame's CSS.

Question 3

What is a SociableKIT widget?

Accepted Answer

A SociableKIT Widget can be called a source, feed, kit, plugin, or solution.

You can view the list of our widgets here.

When you use SociableKIT, you can create, customize and embed different social media feeds and more on your website.

For example:

You created a SociableKIT widget for your Facebook page events. That means you created one SociableKIT widgets.
If you create another SociableKIT widget for example, to your YouTube channel videos. That means, you created two SociableKIT widgets already.

If you need to create another SociableKIT widgets for your other social media feed, that will depends on the subscription plan you will buy.

In KIT 5 plan, you are limited to create 5 SociableKIT widgets only. If your subscription is KIT 10 plan, it means you can create up to 10 SociableKIT widgets. You can use all of them on a single website or in your 10 websites.

Question 4

How to activate the free plan?

Accepted Answer

Once your 7-day premium trial ends, you have the option to choose on subscribing to our subscription plans or the free plan version.

To activate the free plan, please follow the steps below.

Step 1: Login your SociableKIT account here.
Step 2: Once logged in, you will see a notification message showing that your 7-day premium trial has ended. At the bottom of the notification message, you will see the steps on how to use our free plan.

Premium trial notification message:

Step 3: Follow the steps in the notification message. Go to your widgets and click the Edit button on one of your solutions.

Click the 'Edit' button:

Step 4: On your solution, in the upper right corner, you will see the Activate free plan button. Click the button to activate the free plan.

Click the 'Activate free plan' button:

Step 5: A popup message will appear, the message includes the details of our free version and our paid subscription plans. Click the Activate free plan button on the popup message.

![Click the 'Activate free plan' on the popup message:](https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800/4_1ce

Question 5

What are views per month?

Accepted Answer

Views per month are the total number of times all your SociableKIT widgets will load. For example, you have 5 widgets on your account. Each of them received 100 loads or page views. It means your views per month is 500.

The limit resets every month. This is another factor to consider when selecting the right plan for your account. If you go over your limit, SociableKIT will not display anything on your website. You need to wait for the views to reset or change your subscription plan for the widget to work without any interruption.

The more a SociableKIT widget loads, the more servers we need. Maintaining multiple servers are not cheap. It means we need to invest more to provide better SociableKIT widgets for you. That's why we need this metric.

Question 6

With Token vs No Token

Accepted Answer

On our Facebook page events widget, you have the choice if you want to use a Facebook page access token or not. Here's the difference.

With token:

Events feed will update every hour.
Only the events your page has created or co-hosted will be displayed.
It can display all upcoming events that your page has created or co-hosted.
Starting and ending date&time of events will be displayed.
It will show past events from the last 3 months.

No token:

Events feed will update every 24 hours.
It can display up to 80 upcoming events and 80 recurring events only.
Events will be displayed even if your page did not create or co-hosted the events.
Only the first two events of recurring event will be displayed.
Only the event's starting date&time will be displayed consistently.
It will show upcoming events only.

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