• How to hide scrollbar from iFrame?

  If you cannot use our JavaScript embed code, the remaining options are our iFrame embed code. In Wix's case, embed it as a link or external site. Wix will show it as an iFrame embed. The same goes with Google sites. The disadvantage is, an iFrame will show a vertical scrollbar if the feed's content is longer than the iFrame height that you set. We cannot completely hide the iFrame scrollbar. We have some workarounds that mPopular

• Why "Get tickets" button is not working?

  If your event's ticket section looks like the following, it means your event was connected to Eventbrite. Eventbrite ticket format Pop up when Get Tickets button was clicked Your ticket URL was not manually entered in the form. In this case, SociableKIT won't be able to consistently display the "Get tickets" button onFew readers

• Why pop up is not showing up?

  If the pop up did not show up immediately after you clicked the Read More button, you can try to scroll up and look at the top of your page. If you see it there, it means is showed up, but not at the middle of your web page. In that case, you're probably using the iFrame embed code or the iFrame required by Wix website builder. Here's what you can do to fix this issue. If you're not using Wix, use our JavaScript embed code. This will make the pop up show up at the middle of the page.Few readers

• Can I import a font?

  Unfortunately, we do not have that feature yet. If you need the font the same from your website, you can use the Inherit option in the "Font family" feature under the "Fonts" tab. When the feed was embedded on your website, it will follow the same font you use on your website. This will work only if you use the JavaScript code. If you still have any questions or concerns, please feel free to contactFew readers

• Why only a few posts was displayed?

  If you're using a Moderation feature like a search keyword or approved posts, only a few posts might appear on your feed. Here's how it works: For example, on our LinkedIn solutions, our system can get the latest 50 posts only. If you use a search keyword, our system will find the posts in those 50 posts only. That's the reason why it might display only a few posts on your feed.Few readers

• What is "Review content padding"?

  The feature is about the space between the review text and its border. Let us know if you have further questions. Contact us here.Few readers

• Can I request a new feature?

  Yes, but our development resources are currently limited. However, we will add your request to our list and will revisit it as soon as we have the capability. When it’s available, we'll be sure to let you know.Few readers

• Is it possible to combine both social streams into one on my website?

  Postings from both streams to be shown in one is not possible. We can only show one below the other. Let us know if you have further concerns. Contact us here.Few readers

• Can the text size of the Search box be much smaller?

  If you want a customize text size in your search box, yes, it is possible. Go to the CSS tab and add this to the custom CSS field then click the 'Save Changes' button. skwwsearchevents font-size:10px; Change the "10" to a number of the font size you like. Let us know if you need further assistance. Contact us here.Few readers

• What is the Automatic moderation?

  Automatic moderation is available in our paid plans. It allows you to automatically moderate or filter the content on your SociableKIT widget. This means your widget will display only the content you want to show based on your filters. Unwanted posts will be automatically removed in your widget without any effort on your part. It’s a simple way to keep your feed clean and relevant. This feature saves you time and ensures only the most relevant content is shown. To activate automatic moderatiFew readers

• Why my feed is not working on IE11?

  Unfortunately, SociableKIT widgets do not support Internet Explorer browser anymore. Even Microsoft says farewell to it. Here's their article of the issue. However, we can still provide a data feed that you can use for your site. If you require any further information, please feel free to contact us.Few readers

• Is there a way to show live chat or comments during a live stream?

  Unfortunately, we can't able to do that for now due to limitation. However, we have a feature where once the live viewer clicks that button, it will redirect them to the live stream page where the viewers can able to see your video and at the same time your live chat and comments. Please check the details below where you can enable this feature: YouTube live video widget: * Under the Video tab, check the Show live chat button. (https://storage.crisp.chat/users/helpdesk/websitFew readers

• What is API access?

  Our API access feature is available in paid plans and lets you use the JSON data feed of your SociableKIT widget. This means you can display the widget data on your website while applying your own custom design. It allows your developer to create a style that fits your brand’s look and feel. This gives you full control over how the widget appears and functions. To use the JSON data feed of your widget, please follow these steps: GoFew readers

• What is Collect video content?

  All of our paid plans includes the Collect video content feature. This feature lets your site visitors submit their video content directly to your Content Aggregator widget. You can easily display the submitted videos on your site. It’s a simple way to gather user-generated content, enhancing your site’s engagement and value. Submitting and displaying the video content is easy: Go to your Content Aggregator widget feed that is embedFew readers

• What is the Manual moderation?

  The Manual moderation feature is available in our paid plans. This feature lets you control the content displayed on your SociableKIT widget. You can easily remove unwanted posts or information, ensuring only the most relevant content is shown. This helps keep your website clean, professional, and aligned with your brand’s message. To use manual moderation: Go to your widget. Select the Moderation tab in your widget customizaFew readers

• What are the Approve and Reject posts features?

  Approve and Reject posts features can be found in the dashboard under the Moderation tab. The following details are the feature description and use. Reject posts feature is when you need to a certain post in your feed. In the pop-up, check the posts you wish to remove. Then click the red "Reject" button. Screenshot 1: You can see the post you have rejected wilFew readers

• What is the Free installation service?

  Our Free Installation Service is included in all paid plans. With this feature, our support and engineering team will handle the entire process of embedding your SociableKIT widget on your website at no extra cost. This ensures a smooth and hassle-free setup of your SociableKIT widget, saving you time and avoiding potential technical issues. All you need to do is: Contact us via live chat or email [email protected]. Give our email [email protected] an admin access to youFew readers

• What is Content Aggregator?

  The Content Aggregator widget is available in all plans. It lets you create a widget that combines any type of SociableKIT widget into one seamless feed. Your users can even submit their content, and you can display on your Content Aggregator widget. By simplifying how you display all your content in one feed and boosting interaction, the Content Aggregator offers excellent value for your investment. Setting it up is straightforward: Go to our widget creation (https://www.socFew readers

• What is Big screens & events display?

  The Big screens & events display feature ensures your SociableKIT widget automatically adjusts to fit large screens. This means your content will look great on projectors, monitors, or smart TVs. Whether you’re hosting a corporate event or a public gathering, your audience will enjoy an immersive experience. The widget scales seamlessly, providing a professional display of your social media content. It’s perfect for making a lasting imFew readers

• What is the Views analytics dashboard?

  Our Views Analytics Dashboard lets you see how many views your widgets receive. It’s available in all plans, making it easy to track performance no matter your budget. You can filter by specific days, months, or even an entire year, giving you detailed insights into when your audience is most engaged. This feature empowers you to make data-driven decisions, helping you optimize content and improve your overall strategy. Accessing the dashboard is simple: Go to your widgets (https://wFew readers

• What is Customized pinned posts?

  The Customized pinned posts feature is available in our paid plans. This feature lets you pin the exact content you want to be shown first on your Content Aggregator widget. The pinned posts always appear first at the top of your feed when it loads. This ensures your most important content are always seen. It’s an excellent investment that gives you control over what your audience sees first. Pinning specific posts allows you to highlight key content and drive engagement. To use this feFew readers

• What is Export data to CSV?

  The Export data to CSV feature allows you to easily download data from your SociableKIT widget, such as posts, reviews, or events, into a CSV file. You can then use this data for analysis or display it on your website. It’s a simple way to keep a copy of your information and work with it in other tools. Go to your SociableKIT widget. Find the Options or 3 dots button and click it. Select Export CSV button from the dropdown.Few readers

• What is Custom CSS?

  Our Custom CSS feature, available in paid plans, allows you to fully customize your SociableKIT widget using a CSS. With this feature, you can apply your own CSS to match your website's unique style. You are not limited to the default options on our customization dashboard. This gives you greater control over the appearance of your embedded content. To add your own CSS to your widget, follow these steps: Go to your SociableKIT widget (https://www.sociablekit.com/app/users/widgets/indexFew readers

• What is Collect text content?

  Our Collect text content feature is included in all plans. It lets your site visitors easily submit their text content to your Content Aggregator widget. You can then display their submitted content, creating a richer and more engaging experience for everyone who visits your site. Collecting and approving the text content is simple: Go to your Content Aggregator widget feed that is embedded on your website. On the feed, click theFew readers

• What is Moderate user-submitted content?

  The Moderate user-submitted content is available in our paid plans. This feature allows you to control what content appears on your Content aggregator widget. You can filter or moderate the text or video content that users submit. This means you can showcase only the content that aligns with your brand and hide anything that doesn't. It’s a simple way to ensure your feed always looks its best. To moderate your submitted content, just follow these steps: Go to your Content Aggregator wiFew readers

• What is Dedicated support?

  The Dedicated support feature is available with our Enterprise KIT plan. You will always have access to a dedicated support team whenever you need help or have concerns. Your dedicated support team will be available 24/7 to answer any questions. This means any issues you have will be resolved quickly, with priority given to your requests. This support ensures that your widget runs smoothly, helping your business stay online and deliver results without interruptions. To reach out to your suFew readers

• What is Assisted migration and onboarding?

  The Assisted migration and onboarding feature is included in our Enterprise KIT plan. Our support and engineering team will help you through setting up your new SociableKIT widget and remove your existing widget, if you have one on your website. We will also help embedding your widget on your website for you. You can save time and avoid the hassle of doing it yourself. Your widget will be perfectly integrated, helping your website stand out and perform better. You don’t have to worry aboutFew readers

• What is Customized integration?

  The Customized integration is available in our Enterprise KIT plans. This feature allows us to handle the entire process of embedding your SociableKIT widget on your website. Our support and engineering team will take care of everything at no extra cost. You can save time and avoid the hassle of doing it yourself. Your widget will be perfectly integrated, helping your website stand out and perform better. All you need to do is: Contact us via live chat or email [email protected].Few readers