• How to transfer ownership of a SociableKIT account?

  Transferring ownership of a SociableKIT account to a client ensures they have full control over their widgets and subscription. To transfer the ownership of a SociableKIT account, please follow these steps: Login to your SociableKIT account. Go to Account > Profile. Enter the profile information (name, email address, etc.) of the neSome readers

• How to cancel my subscription?

  Login to your SociableKIT account. On your main dashboard, click or go to Billing section. In this section you will see the status of your account and subscription. The Cancel Susbcription button should be below the Change Payment button. ![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/0/e/9a0e4f74247be800/untitled_crvweSome readers

• I want to cancel my subscription, will my account still be active after?

  Yes. For example, if you paid a subscription on July 23, 2021 and you cancel it on the next day, your account will still remain active until the date of July 23, 2022. This also stop the automatic payment in your account. Please expect an email from us regarding the other information about the cancellation request. If you requested a cancelation with a refund, this means both of your account and subscription will be automatically cancelled on the same day.Some readers

• Can I use my account for multiple websites or domains?

  Yes! Except for the Free plan, all of our plans now offer Unlimited websites! This means you can embed your widget for as many websites/domains as you like! You can see more information about our pricing here.Some readers

• How to delete a widget?

  To delete your SociableKIT widget, please follow these steps below: Login your SociableKIT account here: https://sociablekit.com/app/login Once logged in, on the upper left corner of the page, click or go to Widgets > My Widgets. Each item contains the widget information, click the **trashcan icon **which is highlighted red. ![](https://storageSome readers

• How can I upgrade to a bigger subscription plan?

  You can upgrade your subscription plan anytime. For example, your plan is KIT 1 - Yearly and you want to upgrade your account to KIT 2 - Yearly, the steps below will help you: Log in to your SociableKIT account. Go to the Billing section then click the Change Subscription. Find your target plan, and click the Order now button. ![](https://storFew readers

• How to delete my SociableKIT account?

  To delete your SociableKIT account, please follow these steps below: Login your SociableKIT account here: https://sociablekit.com/app/login Once logged in, click or go to Account > My Profile. On the lower left corner of the Profile tab, click the Delete account button. ![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/0/e/9a0Few readers

• How to remove the SociableKIT branding?

  In the free plan, the branding is visible. You will have to subscribe to a subscription plan to remove it. For example, subscribing to the Pro or Business will remove the branding at the bottom of your widget. Here's our pricing page for morFew readers

• Can I use one subscription for two or more businesses?

  Yes. If you have sufficient sources available on your account, you can utilize them for various businesses. For example, you subscribed to our Pro plan. The Pro plan offers a limit of three sources. You can create one widget for the first business and another for the second business which goes for the third business if you have.Few readers

• What is the "Request Sync" button?

  The Request Sync button allows you to refresh the feed by requesting sync manually. You can request sync only once every 24 hours. The refresh will be processed within 48 hours due to a high number of requests. Follow the steps below. Login to your SociableKIT account. Find your widget and click the Edit button. On the upper right, click the Request sync button. Please notFew readers

• What is the "Invite Teammate" option?

  This option will let you add your teammates that can help edit or manage your widgets. To invite them, please check the following steps: Log in to your account. On the navigation bar, you can see a button Invite. Or you can click the Invite Teammate in the Widgets > My Teammates section. Once you clicked the Invite button, a new pop-up will appear where you can addFew readers

• How to reset my password?

  If you forgot your password and you want to reset it, the steps below will help you: Go to the **Forgot password page **and enter your email. Once you enter it, you will receive an email where you can reset your password in your Inbox. If you cannot see the email please check your Spam folder. Please make sure that support@sociablekit.com is whitelisted so you will receive our email on time. Please also note that the link is for one-time use only. Once clicked, it will not wFew readers

• Why my payment is not yet recorded in my account?

  If your subscription payment is made via wire transfer, it may take a bit longer to process, which could explain why your payment has not yet been registered on our system. Typically, wire transfers take approximately 2-7 business days to process from the time we receive the funds on our account. As soon as we receive the payment, we will promptly update your account associated to SociableKIT and notify you accordingly. We truly appreciate your patience throughout this process, and please don'Few readers

• Can I check my account views status?

  Yes, you can check and also monitor the limit. Here's where you can find the setting: Login your SociableKIT account here. Once logged in, you can see the total views count and the views per widget on your dashboard.Few readers

• My free trial has ended but I plan on subscribing, will my old feed remain?

  Yes, you don't have to re-create a new feed because your old widget will still be there with all the settings you customized. After your premium trial has ended, it will show a blue message saying that your free trial has ended and request to upgrade now. Once you subscribe to any plan, your feed will be updated again. If you have further questions, don't hesitate to contact us here.Few readers

• Do you offer a free trial?

  Yes, we offer a 7-days free trial where you can try and test our product and service. Please sign up here.Few readers

• How to stop the account re-connection emails?

  The account re-connection notice is important to help your feeds to continue working and updating. You are receiving emails when the third party source is doing a system and security update. That means, they automatically disconnect your social accounts to SociableKIT. However, if you don't want to receive this kind of notice, you can disable it by going to the Account details > Account > Notifications. Then uncheck the** **opFew readers

• What will happen to my old subscription plan if I upgrade my account?

  If you upgrade your account, the payment you made to your old subscription plan will be prorated to the new subscription. For example if your old subscription plan is the Pro plan,, which costs $100/yr and you want to upgrade to the Business plan, which costs $400/yr, then you only going to pay an approximate amount of $300. Check this article on how to upgrade account. The prorateFew readers

• Do you allow a premium trial extension?

  Yes, we allow extension of your 7-day premium trial! If you would like to extend your premium trial, please contact our support team, and we’ll be happy to assist you.Few readers

• Can you offer additional months of subscription?

  Unfortunately, we do not offer additional months on our subscription plans. We can only provide 1 month for our monthly subscription plans and 12 months for our annual subscription plans. If you still need our services after that, you will have to renew your subscription. Here's our pricing page for more details.Few readers

• Why is my account locked?

  If you have attempted to login to SociableKIT multiple times and your password was incorrect, your account will be locked. This is a security measure set-up by our engineering team. Once your account is locked, you will receive a notification on our login page if you still try to login. Here's a screenshot: To unlock your account, please follow these steps: Reset your password [here](https://wwwFew readers

• How to add a profile image to your SociableKIT account?

  In this article, we will show you how to add or change your profile image on your SociableKIT account. Login to your SociableKIT account. On your dashboard, click the Gear icon on the lower left side. Click Choose file and select the desired profile image. ![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/0/e/9a0e4f74247be8Few readers

• How to check my sources?

  In SociableKIT, a source is the place where we pull data to display in the widget. Ensuring your source is correct and accessible is crucial for your widget to function properly. In this guide, we’ll walk you through the steps to on how to check your sources. Login to SociableKIT. On the Account dashboard, select Widgets then click My Sources. ![](https://storage.crisp.chat/Few readers

• How to assign widgets to teammates?

  To assign your widgets to your teammates, you can follow these steps: Login to your SociableKIT account here. On the upper left, click the Invite button. A popup will appear where you will have to enter the Firstname and Email of your teammate. Please note that your teammates can only edit your widgets, they will not be able create a new widget on your account nor delete your widgFew readers

• How to change feed background color to transparent?

  In digital design, transparency plays a crucial role in creating visually appealing and versatile content. A transparent background makes designs look cleaner and more professional. It helps eliminate unwanted distractions, allowing the primary content to stand out. This article will walk you through on how to make your background transparent. Login to your SociableKIT account. Find your widget and click the Edit button. On your widget dashboard, clFew readers

• Do I need to connect my Facebook account when creating a Facebook widget?

  You are not required to connect your Facebook account when creating a Facebook widget. If you do not connect your Facebook account, here’s what will happen: Not connected - Your widget will sync every 24 hours. Connected - Your widget will sync every 1 hour. Please note that Facebook sometimes disconnects your Facebook account to our system for security reasons which means you will have to reconnect your Facebook account again every few months. If you want to connect your Facebook accountFew readers

• Can I restore my deleted widget?

  Yes, it is possible to restore your deleted widgets. To restore deleted widgets, you can reach out to us here.Few readers

• Does SociableKIT have Multifactor authentication for payment?

  Your account security is important to us. You can easily add an extra layer of protection by signing in with your Google account, which supports MFA, and all payments to your subscription plan are handled securely through our payment partner, Paddle. Secure your login with Google. When you sign in using your Google account, you can take advantage of Google’s built-in multi-factor authentication (MFA) for extra protection. It’s a simple way to keep your account mFew readers

• How to logout in SociableKIT?

  Logging out of your SociableKIT account is quick and easy. Here’s a step-by-step guide to help you safely sign out: Go to SociableKIT and make sure you’re logged in to your account. You’ll see the dashboard where you manage your widgets. Look at the bottom-left corner of the screen, and click the Profile icon. From the dropdown menu, select LogoutFew readers