SociableKIT Helpdesk
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Learn more about your account.
Can I use my account for multiple websites or domains?
Yes. For example, you subscribed to our SociableKIT 5 plan. You can create up to 5 solutions. You can use each solution for 5 different websites or domains.
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How to cancel my subscription?
On the upper right corner, hover your name. A drop down will appear, click "Manage Account" option. On the sidebar menu, click "Cancel Subscription" option. Enter the reason why you want to cancel your subscription. Click the red button. On the pop up, click "Cancel Subscription" button. Log in to your PayPal account. Click the Gear ic
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How can I upgrade to a bigger subscription plan?
You can upgrade your subscription plan anytime. For example, your plan is SociableKIT 1 - Yearly and you want to upgrade your account to SociableKIT 2 - Yearly, the steps below will help you: Log in to your account and go to Account details. Click the Subscription. A dropdown will appear, enter the option Change plan. Find your target plan and click the Order now button. This request will be sent to the S
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How to transfer ownership of a SociableKIT account?
Login to your SociableKIT account. Go to Subscription > Plan details. Click the "Update payment" button. A pop-up will appear, enter the new owner's payment details like card number, name, etc. Go to Account > Profile. Enter the profile information (name, email address, etc.) of the new owner. Click Edit Profile button. ![](https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800
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Can I use one subscription for two or more businesses?
Yes. If you have enough solutions available on your account, you can use them for different businesses. For example, you subscribed to our SociableKIT 2 plan. That means, there are 2 solutions that you can use and customize. You can create one solution for the first business and you can create another one for the second business.
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I want to cancel my subscription, will my account still be active after?
Yes. For example, if you paid a subscription on July 23, 2021 and you cancel it on the next day, your account will still remain active until the date of July 23, 2022. This also stop the automatic payment in your account for future renewal charges. Please expect an email from us regarding the other information about the cancellation request. _Note: If you requested a cancelation with a refund, this means both of your account and subscription will be automatically cancelled on the same
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How to remove the SociableKIT branding?
In SociableKIT 1 and 2 monthly plans, the branding is visible. You will have to subscribe to a bigger subscription plan to remove it. For example, any of our yearly plans and monthly plan like SociableKIT 5 - Monthly and up will remove the SociableKIT branding. Here's our pricing page for more details.
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How to open my locked account on SociableKIT?
Your SociableKIT account has 3 login attempts. This means that if you enter an incorrect email or password 3 times, your SociableKIT account will be locked. To get your SociableKIT account unlocked, please contact us here.
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Do you allow a free trial extension?
Yes, we can extend your 7 days of the free trial if you need more time to test and fully understand our product. To start this request, please contact us here. We're happy to help your business!
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What will happen to my old subscription plan if I upgrade my account?
If you upgrade your account, the payment you made to your old subscription plan will be prorated to the new subscription. For example if your old subscription plan is SociableKIT 1 - Yearly which costs $96 and you want to upgrade to SociableKIT 2 - Yearly which costs $180 yearly, then you only going to pay with an approximate amount of $84. Check this article on how to upgrade account.
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How to reset my password?
If you forgot your password and you want to reset it, the steps below will help you: Please got to Forgot password page and enter your email. Once you enter it, you will receive an email where you can reset your password. After that check your inbox and spam message on your email. Please make sure that support@sociablekit.com is whitelisted so you will receive our email on time. Please also note that the link is for one-time use only. On
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My free trial has ended but I plan on subscribing, will my old feed remain?
Yes, you don't have to re-create a new feed because your old solution will still be there with all the settings you customized. After your free trial has ended it will show a blue message saying that your free trial has ended and request to upgrade now. Once you subscribe to a SociableKIT plan, your feed will be updated again. If you have further questions, don't hesitate to contact us here.
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Do you offer a free trial?
Yes, we offer a 7-days free trial where you can try and test our product and service. Please sign up here.
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Can you offer additional months of subscription?
Unfortunately, we do not offer additional months on our subscription plans. We can only provide 1 month for our monthly subscription plans and 12 months for our annual subscription plans. If you still need our services after that, you will have to renew your subscription. You can also check our plans and pricing here: https://www.sociablekit.com/pricing/ If you have any questions or concerns, please let us know. https://www.sociablekit.com/support/
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