SociableKIT Helpdesk

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• How to exclude posts on Instagram hashtag feed?

  Go to "Moderation" tab. Click "Excluded posts" text area. A pop up will appear. Select the posts you want to exclude. Close the pop up. Click "Save Changes" button.Some readers

• How does "Instagram hashtag feed" solution work?

  On our Instagram hashtag feed solution, any posts that are using the hashtag will be displayed. To make this work, please check the following: The post must be public. The Instagram account who posted must be public.Some readers

• How to remove "post hover" on Instagram feed?

  Go to Posts tab. Un-check Show post caption on hover option. Click "Save Changes" button.Some readers

• How to reconnect my Instagram account?

  In rare times, Instagram might disconnect your account because of security reasons or they are updating their systems in your area. If this happens, you need to reconnect your Instagram account to SociableKIT. Here's how: Login to SociableKIT. Find your Instagram feed solution. Click the Edit button. On the Basic tab, click the "Connect Instagram account" button. Make sure you are logged in to your target Instagram account. Follow the Instagram's authorization flow. You wiSome readers

• Can I schedule the sync of my private Instagram feed?

  Unfortunately, rescheduling the sync time is not possible. The automatic sync will happen only between 8:00am and 10:00pm PHT. It is the only window provided. The reason it works that way is because Instagram only gave us a limited number of syncs in a day. We share it as well with all our customers who uses our private Instagram feed solution. If there are remaining syncs for the day, we can trigger it manually. We set the window provided because that's the only time our developers can monitorFew readers

• How to exclude users on my Instagram hashtag feed?

  Here's how to exclude a user on your Instagram hashtag feed: Here's a screenshot: Exclude users You can also check our blog post for more details.Few readers

• Does a private Instagram account work on hashtag feed?

  Private Instagram accounts that use and post using your hashtag will not appear on your feed. They need to set their account to public so we can able to get the post. If you have further questions or concerns, please contact support.Few readers

• What if they use the hashtag in their Instagram story rather than a post?

  Unfortunately, we do not have that feature yet. If you want to get their stories, you will need to use our solutions like Instagram stories or Instagram story highlights. However, the feed will only display the current data not based on the hashtag. If you still have any questions or concerns, please feel free to contact us.Few readers

• Will this plugin take any personal info once we connected our Instagram account?

  SociableKIT will not take anything private information from your account. Once you connected your Instagram, this will only help to display the images and videos on your solution feed accurately. If you still have any questions or concerns, please feel free to contact us.Few readers

• How to find an Instagram username?

  Here’s how to find the username of an Instagram account: Here's a screenshot: Instagram username example #1 ![Instagram username example #2](https://storage.crisp.chat/users/helpdesk/website/9a0e4fFew readers

• Why is my Instagram feed not working every once in a while?

  Instagram sometimes disconnects an account if there's a security update, system maintenance or you changed your password. Unfortunately, we do not have control over this issue. To reconnect your Instagram account, please check this tutorial.Few readers