SociableKIT Helpdesk

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• How to exclude posts on Instagram hashtag feed?

  Go to "Moderation" tab. Click "Excluded posts" text area. A pop up will appear. Select the posts you want to exclude. Close the pop up. Click "Save Changes" button.Popular

• How does "Instagram hashtag feed" solution work?

  On our Instagram hashtag feed solution, a picture or video will be displayed if: The post is public. The Instagram profile who posted it is public. The post shows on Instagram tags page, for example: https://www.instagram.com/explore/tags/nba/ A picture of video will not be displayed otherwise.Some readers

• How to remove "post hover" on Instagram feed?

  Go to "Posts" tab. Un-check "Show post hover" option. Click "Save Changes" button.Some readers

• How to reconnect my Instagram account?

  In rare times, Instagram might disconnect your account because of security reasons or they are updating their systems in your area. If this happens, you need to reconnect your Instagram account to SociableKIT. Here's how: Login to SociableKIT. Find your Instagram feed solution. Click the Edit button. On the Basic tab, click the "Connect Instagram account" button. Make sure you are logged in to your target Instagram account. Follow the Instagram's authorization flow. You wiSome readers

• Can I schedule the sync of my private Instagram feed?

  Sorry, you cannot schedule the time of sync. The automatic sync will happen only between 8 AM and 3 PM PHT. It is the only window provided. The reason it works that way is Instagram only gives us a very limited number of syncs in a day. We share it with all our customers who uses our private Instagram feed solution. If there are remaining syncs for the day, we can trigger it manually. We set the window provided because that's the only time our developers can monitor if the sync will work or notFew readers

• Why is my Instagram feed not working every once in a while?

  Instagram sometimes disconnects an account if there's a security update, or system maintenance or you changed your password. Unfortunately, we cannot control this. Because of this, you will have to reconnect your Instagram account. If you still have any questions or concerns, please feel free to contact us. https://www.sociablekit.com/support/Few readers

• What if they use the hashtag in their Instagram story rather than a post?

  We do not have that feature yet. If you want to get their stories, you will need to use our other solutions like Instagram stories or Instagram story highlights. However, the feed will only display the current data not based on the hashtag. If you still have any questions or concerns, please feel free to contact us. https://www.sociablekit.com/support/Few readers

• How to find an Instagram username?

  Here’s how to get or find the username of an Instagram account: You can also check our blog post for more details.Few readers

• How to block users on my Instagram Hashtag feed?

  Here's how to block a user on your Instagram Hashtag feed: You can also check our [blog](Few readers

• Does a private Instagram account work on your Hashtag Feed?

  Private Instagram accounts that use and post using your hashtag will not appear on your feed. They need to set their account to public so we can able to get the post. If you still have any questions or concerns, please feel free to contact us. https://www.sociablekit.com/support/Few readers

• Will this plugin take any personal info once we connected our Instagram account?

  No, our plugin will not take anything private or personal information from your account and will not be disclosed. Once you connect your Instagram account, this will only help to show the images and videos posted on your Instagram account. Also, you have the option to show or remove the profile name, username, profile picture, follower and following count, and your bio description. If you still have any questions or concerns, please feel free to contact us. [https://www.sociablekit.comFew readers