How to reconnect my Instagram account?
In rare times, Instagram might disconnect your account because of security reasons or they are updating their systems in your area. If this happens, you need to reconnect your Instagram account to SociableKIT. Here's how: Login to SociableKIT. Find your Instagram feed widget. Click the Edit button. ![](https://storage.crisp.chat/users/helpdesk/website/9a0e4Some readersWhy are my likes and comments count 0 in my Instagram widget?
If your Instagram widget is displaying likes and comments count as 0, even though the posts themselves have likes and comments, it likely means that the like and comment counts are currently hidden on those Instagram posts. To properly display likes and comments count on your Instagram widget, please follow these steps: Navigate to the published posts you want to show Instagram likes or comments. Click on the three dots in the top right corner above your post. ![](https://storage.crisp.cSome readersHow to find an Instagram username?
Here’s how to find the username of an Instagram account: Using your web browser, go to your Instagram account. On your browser’s address bar, look for the number after “instagram.com/” Copy the value because that is your Instagram username. Here's a screenshot: You can also check our blog post for more details.Few readersDoes a private Instagram account work on hashtag feed?
Private Instagram accounts that use and post using your hashtag will not appear on your feed. They need to set their account to public so we can able to get the post. If you have further questions or concerns, please contact support.Few readersHow to exclude posts on Instagram hashtag feed?
Here's how to exclude posts on your Instagram hashtag feed: Login to your SociableKIT account . Go to your widget list page or click here. Select your Instagram Hashtag feed widget by clicking on the Edit button as shown below. Go to Moderation tab. ![](https://storage.crisp.chat/useFew readersHow does "Instagram hashtag feed" widget work?
On our Instagram hashtag feed widget, any posts that are using the hashtag will be displayed. To make this work, please check the following: The post must be public. The Instagram account who posted must be public.Few readersCan I schedule the sync of my Instagram feed?
Unfortunately, rescheduling the sync time for your Instagram Profile widget feed is not possible. However, we do offer the Manual Sync Add-on, which allows you to manually request a sync up to three times per day at specific times. If you have further questions or concerns, please contact support.Few readersHow to remove "post hover" on Instagram feed?
In this article, we will guide you on how to remove "post hover" on your Instagram feed. Please follow the steps below: Login to your SociableKIT account . Go to your widget list page or click here. Select the widget of your choice by clicking on the Edit button as shown below. GoFew readersHow to exclude users on my Instagram hashtag feed?
Here's how to exclude a user on your Instagram hashtag feed: Login to your SociableKIT account . Go to your widget list page or click here. Select your Instagram Hashtag feed widget by clicking on the Edit button as shown below. Go to Moderation tab. ![](https://storage.criFew readersWill this plugin take any personal info once we connected our Instagram account?
SociableKIT will not take anything private information from your account. Once you connected your Instagram, this will only help to display the images and videos on your widget accurately. If you still have any questions or concerns, please feel free to contact us.Few readersWhat if they use the hashtag in their Instagram story rather than a post?
Unfortunately, we do not have that feature yet. If you want to get their stories, you will need to use our widgets like Instagram stories or Instagram story highlights. However, the feed will only display the current data not based on the hashtag. If you still have any questions or concerns, please feel free to contact us.Few readers