Articles on: FEATURE

Why "Get tickets" button is not working?

If your event's ticket section looks like the following, it means your event was connected to Eventbrite.

Eventbrite ticket format
Pop up when Get Tickets button was clicked

Your ticket URL was not manually entered in the form. In this case, SociableKIT won't be able to consistently display the "Get tickets" button on your events feed.

What can you do to make sure the "Get tickets" button are displayed?

Enter your tickets URL manually in the form. Your event's ticket section will look like the following. SociableKIT will be able to read the ticket URL in this format.

Format when ticket was entered manually
Enter your ticket URL manually by editing your event

As an alternative widget, you can do the following.

Check the option to Open details on Facebook. You can find this option under "Item" tab. Checking this option will make your Read more button open the details on Facebook where the ticket can be bought.

Updated on: 11/20/2023

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