• How to activate the free plan?

  Once your 7-day premium trial ends, you have the option to choose on subscribing to our subscription plans or the free plan version. To activate the free plan, please follow the steps below. Step 1: Login your SociableKIT account here. Step 2: Once logged in, you will see a message on this link that your premium trial has ended. (https://storage.crisp.chat/users/helpdesk/website/9a0ePopular

• How to cancel my subscription?

  On the upper right corner, hover your name. A drop down will appear, click "Account Details" option. On the sidebar menu, select "Plan Details" option and click "Cancel Subscription" . Enter the reason why you wantSome readers

• How to transfer ownership of a SociableKIT account?

  Transferring ownership of a SociableKIT account to a client ensures they have full control over their widgets and subscription. To transfer the ownership of a SociableKIT account, please follow these steps: Login to your SociableKIT account. Go to Account Profile. Enter the profile information (name, email address, etc.) of the neSome readers

• Can I use my account for multiple websites or domains?

  Yes. For example, you subscribed to our SociableKIT 5 plan. You can create up to 5 widgets. You can use each widget for 5 different websites or domains.Some readers

• How to delete a widget?

  To delete your SociableKIT widget, please follow these steps below: Login your SociableKIT account here: https://sociablekit.com/app/login Once logged in, on the upper right corner of the page, click your Name and Account Details. On the upper left of the page, click the Widgets tab. Under the Widgets tab, click the My Widgets option. (htSome readers

• I want to cancel my subscription, will my account still be active after?

  Yes. For example, if you paid a subscription on July 23, 2021 and you cancel it on the next day, your account will still remain active until the date of July 23, 2022. This also stop the automatic payment in your account. Please expect an email from us regarding the other information about the cancellation request. Note: If you requested a cancelation with a refund, this means both of your account and subscription will be automatically cancelled on the same day.Some readers

• How can I upgrade to a bigger subscription plan?

  You can upgrade your subscription plan anytime. For example, your plan is KIT 1 - Yearly and you want to upgrade your account to KIT 2 - Yearly, the steps below will help you: Log in to your account and go to Account details. 2. Click the Subscription. A dropdown will appear, enter the option Change plan. (https://storage.cSome readers

• Can I use one subscription for two or more businesses?

  Yes. If you have enough widgets available on your account, you can use them for different businesses. For example, you subscribed to our KIT 2 plan. That means, there are 2 widgets that you can use and customize. You can create one widget for the first business and you can create another one for the second business.Few readers

• How to remove the SociableKIT branding?

  In the free plan, the branding is visible. You will have to subscribe to a subscription plan to remove it. For example, any of our yearly and monthly plans. This will remove the SociableKIT branding. Here's our pricing page for more details.Few readers

• What is the "Invite Teammate" option?

  This option will let you add your teammates that can help edit or manage your widgets. To invite them, please check the following steps: Log in to your account. On the navigation bar, you can see a button Invite. Or you can click the INVITE TEAMMATE on your My teammates under Widgets tab. (Few readers

• Why my payment is not yet recorded in my account?

  If your subscription payment is made via wire transfer, it may take a bit longer to process, which could explain why your payment has not yet been registered on our system. Typically, wire transfers take approximately 2-7 business days to process from the time we receive the funds on our account. As soon as we receive the payment, we will promptly update your account associated to SociableKIT and notify you accordingly. We truly appreciate your patience throughout this process, and please don'Few readers

• How to delete my SociableKIT account?

  To delete your SociableKIT account, please follow these steps below: Login your SociableKIT account here: https://sociablekit.com/app/login Once logged in, on the upper right corner of the page, click your Name and Account Details. Under the Account tab, click the Profile tab. On the lower left corner of the Profile tab, click the Delete accounFew readers

• How to reset my password?

  If you forgot your password and you want to reset it, the steps below will help you: Please got to Forgot password page and enter your email. Once you enter it, you will receive an email where you can reset your password. After that check your inbox and spam message on your email. Please make sure that [email protected] is whitelisted so you will receive our email on time. Please also note that the link is for one-time use onlyFew readers

• What is the "Sync now" button?

  The Sync Now button is a power-up service for paid customers that allows for faster updates to their feed. This feature can be accessed by navigating to the 'Customize' page for widgets and looking for the button in the bottom left corner. Customers can request to use this service up to thrice a day, and the feed will typically be synced within minutes of the request, though in some cases it may take up to 7 hours depending on when the data is made available by the source. (https://stoFew readers

• Can you offer additional months of subscription?

  Unfortunately, we do not offer additional months on our subscription plans. We can only provide 1 month for our monthly subscription plans and 12 months for our annual subscription plans. If you still need our services after that, you will have to renew your subscription. Here's our pricing page for more details.Few readers

• How to stop the account re-connection emails?

  The account re-connection notice is important to help your feeds to continue working and updating. You are receiving emails when the third party source is doing a system and security update. That means, they automatically disconnect your social accounts to SociableKIT. However, if you don't want to receive this kind of notice, you can disable it by going to the Account details Account Notifications. Then uncheck these options:Few readers

• Can I check my account views status?

  Yes, you can check and also monitor the limit. Here's where you can find the setting: Login your SociableKIT account here: https://sociablekit.com/app/login Once logged in, you can see the total views count and the views per widget on your dashboard.Few readers

• My free trial has ended but I plan on subscribing, will my old feed remain?

  Yes, you don't have to re-create a new feed because your old widget will still be there with all the settings you customized. After your premium trial has ended it will show a blue message saying that your free trial has ended and request to upgrade now. Once you subscribe to a KIT plan, your feed will be updated again. If you have further questions, don't hesitate to contact us here.Few readers

• How to open my locked account on SociableKIT?

  Your SociableKIT account has 3 login attempts. This means that if you enter an incorrect email or password 3 times, your SociableKIT account will be locked. To get your SociableKIT account unlocked, please contact us here.Few readers

• Do you allow a premium trial extension?

  Yes, we allow extension of your 7-day premium trial! If you would like to extend your premium trial, please contact our support team, and we’ll be happy to assist you.Few readers

• Do you offer a free trial?

  Yes, we offer a 7-days free trial where you can try and test our product and service. Please sign up here.Few readers

• What will happen to my old subscription plan if I upgrade my account?

  If you upgrade your account, the payment you made to your old subscription plan will be prorated to the new subscription. For example if your old subscription plan is KIT 1 - Yearly which costs $96 and you want to upgrade to KIT 2 - Yearly which costs $180 yearly, then you only going to pay with an approximate amount of $84. Check this article on how to upgrade account.Few readers

• Why is my account locked?

  If you have attempted to login to SociableKIT multiple times and your password was incorrect, your account will be locked. This is a security measure set-up by our engineering team. Once your account is locked, you will receive a notification on our login page if you still try to login. Here's a screenshot: To unlock your account, please follow these steps: Reset your password here (https://wwwFew readers