• How to transfer ownership of a SociableKIT account?

  Transferring ownership of a SociableKIT account to a client ensures they have full control over their widgets and subscription. To transfer the ownership of a SociableKIT account, please follow these steps: Login to your SociableKIT account. Go to Account Profile. Enter the profile information (name, email address, etc.) of the neSome readers

• How to cancel my subscription?

  Login to your SociableKIT account. On your main dashboard, click the Subscription tab and go to Billing section. In this section you will see the status of your account and subscription. The Cancel Susbcription button should be beSome readers

• Can I use my account for multiple websites or domains?

  Yes! Except for the Free plan, all of our plans now offer Unlimited websites! This means you can embed your widget for as many websites/domains as you like! You can see more information about our pricing here: Can I use my account for multiple websites or domains?Some readers

• How to delete a widget?

  To delete your SociableKIT widget, please follow these steps below: Login your SociableKIT account here: https://sociablekit.com/app/login Once logged in, on the upper left corner of the page, click or go to Widgets My Widgets. On the right part of the page, there is an Action column where you can Edit, and Delete. Click the Delete buSome readers

• I want to cancel my subscription, will my account still be active after?

  Yes. For example, if you paid a subscription on July 23, 2021 and you cancel it on the next day, your account will still remain active until the date of July 23, 2022. This also stop the automatic payment in your account. Please expect an email from us regarding the other information about the cancellation request. Note: If you requested a cancelation with a refund, this means both of your account and subscription will be automatically cancelled on the same day.Some readers

• How can I upgrade to a bigger subscription plan?

  You can upgrade your subscription plan anytime. For example, your plan is KIT 1 - Yearly and you want to upgrade your account to KIT 2 - Yearly, the steps below will help you: Log in to your account and go to Account details. 2. Click the Subscription. A dropdown will appear, enter the option Change plan. (https://storage.cSome readers

• Can I use one subscription for two or more businesses?

  Yes. If you have sufficient sources available on your account, you can utilize them for various businesses. For example, you subscribed to our Pro plan. The Pro plan offers a limit of three sources. You can create one widget for the first business and another for the second business which goes for the third business if you have.Few readers

• How to remove the SociableKIT branding?

  In the free plan, the branding is visible. You will have to subscribe to a subscription plan to remove it. For example, any of our yearly and monthly plans. This will remove the SociableKIT branding. Here's ouFew readers

• How to delete my SociableKIT account?

  To delete your SociableKIT account, please follow these steps below: Login your SociableKIT account here: https://sociablekit.com/app/login Once logged in, click or go to Account My Profile. On the lower left corner of the Profile tab, click the Delete account button. (https://storage.crisp.chat/users/helpdesk/website/-/9/a/0/e/9a0Few readers

• What is the "Invite Teammate" option?

  This option will let you add your teammates that can help edit or manage your widgets. To invite them, please check the following steps: Log in to your account. On the navigation bar, you can see a button Invite. Or you can click the Invite Teammate in the Widgets My Teammates section. Once you clicked the Invite button, a new pop-up will appear where you can addFew readers

• What is the "Request Sync" button?

  The Request Sync button allows you to refresh the feed by requesting sync manually. You can request sync only once every 24 hours. The refresh usually happens within an hour but might take up to 24-48 hours due to a high number of requests. Follow the steps below. Login to your SociableKIT account. Find your widget and click the Edit button. Click the Request sync button. (https://storage.crisp.chat/users/helpdesk/website/-/9/a/0/e/9a0e4f74247be800/refresh-feed11sngooa.Few readers

• Why my payment is not yet recorded in my account?

  If your subscription payment is made via wire transfer, it may take a bit longer to process, which could explain why your payment has not yet been registered on our system. Typically, wire transfers take approximately 2-7 business days to process from the time we receive the funds on our account. As soon as we receive the payment, we will promptly update your account associated to SociableKIT and notify you accordingly. We truly appreciate your patience throughout this process, and please don'Few readers

• How to reset my password?

  If you forgot your password and you want to reset it, the steps below will help you: Go to the Forgot password page and enter your email. Once you enter it, you will receive an email where you can reset your password in your Inbox. If you cannot see the email please check your Spam folder. Please make sure that [email protected] is whitelisted so you will receive our email on time. Please also note that the link is for one-time use only. Once clicked, it will not wFew readers

• Can I check my account views status?

  Yes, you can check and also monitor the limit. Here's where you can find the setting: Login your SociableKIT account here: https://sociablekit.com/app/login Once logged in, you can see the total views count and the views per widget on your dashboard.Few readers

• My free trial has ended but I plan on subscribing, will my old feed remain?

  Yes, you don't have to re-create a new feed because your old widget will still be there with all the settings you customized. After your premium trial has ended it will show a blue message saying that your free trial has ended and request to upgrade now. Once you subscribe to a KIT plan, your feed will be updated again. If you have further questions, don't hesitate to contact us here.Few readers

• Do you offer a free trial?

  Yes, we offer a 7-days free trial where you can try and test our product and service. Please sign up here.Few readers

• Can you offer additional months of subscription?

  Unfortunately, we do not offer additional months on our subscription plans. We can only provide 1 month for our monthly subscription plans and 12 months for our annual subscription plans. If you still need our services after that, you will have to renew your subscription. Here's our pricing page for more details.Few readers

• How to stop the account re-connection emails?

  The account re-connection notice is important to help your feeds to continue working and updating. You are receiving emails when the third party source is doing a system and security update. That means, they automatically disconnect your social accounts to SociableKIT. However, if you don't want to receive this kind of notice, you can disable it by going to the Account details Account Notifications. Then uncheck these options:Few readers

• Do you allow a premium trial extension?

  Yes, we allow extension of your 7-day premium trial! If you would like to extend your premium trial, please contact our support team, and we’ll be happy to assist you.Few readers

• What will happen to my old subscription plan if I upgrade my account?

  If you upgrade your account, the payment you made to your old subscription plan will be prorated to the new subscription. For example if your old subscription plan is KIT 1 - Yearly which costs $96 and you want to upgrade to KIT 2 - Yearly which costs $180 yearly, then you only going to pay with an approximate amount of $84. Check this article on how to upgrade account.Few readers

• Why is my account locked?

  If you have attempted to login to SociableKIT multiple times and your password was incorrect, your account will be locked. This is a security measure set-up by our engineering team. Once your account is locked, you will receive a notification on our login page if you still try to login. Here's a screenshot: To unlock your account, please follow these steps: Reset your password here (https://wwwFew readers

• How to assign widgets to teammates?

  To assign your widgets to your teammates, you can follow these steps: Login to your SociableKIT account here. On the left sidebar, select the My teammates option. Click the Invite teammate button beside the Feedback button. A popup will appear where you will have to enter the Firstname and Email of your teammate. Please note that your teammates can only edit your widgets, they will not be able cFew readers

• How to check my sources?

  In SociableKIT, a source is the place where we pull data to display in the widget. Ensuring your source is correct and accessible is crucial for your widget to function properly. In this guide, we’ll walk you through the steps to on how to check your sources. Login to SociableKIT. In the upper right corner, hover your mouse on the Profile icon and select Account details. !Few readers

• How to change feed background color to transparent?

  In digital design, transparency plays a crucial role in creating visually appealing and versatile content. A transparent background makes designs look cleaner and more professional. It helps eliminate unwanted distractions, allowing the primary content to stand out. This article will walk you through on how to make your background transparent. Login to your SociableKIT account. Find your widget and click the Edit button. On your widget dashboard, clFew readers

• How to add a profile image to your SociableKIT account?

  In this article, we will show you how to add or change your profile image on your SociableKIT account. Login to your SociableKIT account. Go to Account Profile or click the blank image icon on the top left corner. Click Choose file and select the desired profiFew readers

• What is the Manual sync add-on?

  The Manual Sync Add-on is a special feature that allows users to refresh or update their widget by simply clicking a button which immediately syncs the widget. SociableKIT widgets automatically sync depending from the source. However, sometimes you may need to sync your widget right away without waiting for the next scheduled automatic sync to display newly published contents— this is where the Manual Sync Add-on comes in. Here's a step-by-step guide on how to find and subscribe to thFew readers

• What is the billing date of my add-ons?

  A billing date is the specific day when your payment is charged for a product or service you’re subscribed to. In the case of SociableKIT add-ons, the billing date is: The day you subscribed to your subscription plan. When your credit card or payment method is charged. It usually happens monthly or annually, depending on your plan. For example, if you subscribed on July 5, your billing date would be the 5th of each month (or July 5 every year if yeaFew readers