• How to reconnect my Instagram account?

  In rare times, Instagram might disconnect your account because of security reasons or they are updating their systems in your area. If this happens, you need to reconnect your Instagram account to SociableKIT. Here's how: Login to SociableKIT. Find your Instagram feed widget. Click the Edit button. (https://storage.crisp.chat/users/helpdesk/website/9a0e4Some readers

• How to exclude posts on Instagram hashtag feed?

  Go to "Moderation" tab. Click "Excluded posts" text area. A pop up will appear. Select the posts you want to exclude. Close the pop up. Click "Save Changes" button.Few readers

• How does "Instagram hashtag feed" widget work?

  On our Instagram hashtag feed widget, any posts that are using the hashtag will be displayed. To make this work, please check the following: The post must be public. The Instagram account who posted must be public.Few readers

• Can I schedule the sync of my private Instagram feed?

  Unfortunately, rescheduling the sync time is not possible. The automatic sync will happen only between 8:00am and 10:00pm PHT. It is the only window provided. The reason it works that way is because Instagram only gave us a limited number of syncs in a day. We share it as well with all our customers who uses our private Instagram feed widget. If there are remaining syncs for the day, we can trigger it manually. We set the window provided because that's the only time our developers can monitor iFew readers

• How to remove "post hover" on Instagram feed?

  Go to Posts tab. Un-check Show post caption on hover option. Click "Save Changes" button.Few readers

• Does a private Instagram account work on hashtag feed?

  Private Instagram accounts that use and post using your hashtag will not appear on your feed. They need to set their account to public so we can able to get the post. If you have further questions or concerns, please contact support.Few readers

• How to exclude users on my Instagram hashtag feed?

  Here's how to exclude a user on your Instagram hashtag feed: Here's a screenshot: You can also check our blog post for more details.Few readers

• Will this plugin take any personal info once we connected our Instagram account?

  SociableKIT will not take anything private information from your account. Once you connected your Instagram, this will only help to display the images and videos on your widget accurately. If you still have any questions or concerns, please feel free to contact us.Few readers

• What if they use the hashtag in their Instagram story rather than a post?

  Unfortunately, we do not have that feature yet. If you want to get their stories, you will need to use our widgets like Instagram stories or Instagram story highlights. However, the feed will only display the current data not based on the hashtag. If you still have any questions or concerns, please feel free to contact us.Few readers

• Why is my Instagram feed not working every once in a while?

  Instagram sometimes disconnects an account if there's a security update, system maintenance or you changed your password. Unfortunately, we do not have control over this issue. To reconnect your Instagram account, please check this tutorial.Few readers

• How to find an Instagram username?

  Here’s how to find the username of an Instagram account: Here's a screenshot: You can also check our blog post for more details.Few readers

• How to connect an Instagram account that I do not have access to?

  If you are planning to create an Instagram profile widget for your client or teammate but you do not have access to that account, you can copy the reconnection link of your Instagram profile widget and send it to your client or teammate. They can use the reconnection link to login their Instagram account on their end and it will be automatically connected to your Instagram profile widget. Here's a step-by-step guide:Few readers

• Why are my likes and comments count 0 in my Instagram widget?

  If your Instagram widget is displaying likes and comments count as 0, even though the posts themselves have likes and comments, it likely means that the like and comment counts are currently hidden on those Instagram posts. To properly display likes and comments count on your Instagram widget, please follow these steps: Navigate to the published posts you want to show Instagram likes or comments. Click on the three dots in the top right corner above your post. (https://storage.crisp.cFew readers