• How to update my payment method?

  On the sidebar, click Subscriptions Plan details Change payment method. 2. A pop-up will appear, you will have the option to update your Card or use your PayPal account. 3. If you choose "Card", a form where you will enter your new card details will appear. 4. Enter your new card's details and click "Update Card Details" button. 5. If you choose PayPal, login to your PayPal account and aSome readers

• Why would I pay annually?

  Subscribing to an annual plan gives you 2 months free. For example, the Business Plan – Monthly costs US$40.00 per month. If you multiply that by 12 months, you'd be paying US$480.00. However, if you choose to pay annually, you'll only pay US$400.00. Also, by subscribing to the annual plan, you won’t have to worry about monthly payments, it only charges you once a year. We know you're busy, and we believe the annual plan is the best deal for you. We might change it to a lower discount soonSome readers

• How to add address to receipt?

  You can add an address to your receipt or invoice. Here's how: Go to Billing section. 2. In your Billing History, under the Action tab, click the View text link for the transaction. 3. On the Receipt page, click the Add address. (https://storage.crisp.chat/users/helFew readers

• How to navigate and understand our pricing page?

  This article is designed to guide you through our pricing page to understand the pricing structure for our products, breaking down the elements you'll encounter and offering insights into making the best choice for your needs. Here's our pricing page: https://www.sociablekit.com/pricing/ What is the Free plan? Yes! We offer a free version of our product in which you can use the widgets for FREE! This is the ideal plan for users who only need toFew readers

• Where can I find my invoice?

  Login to your SociableKIT account. On the left sidebar menu, click Billing. 3. In your Billing History , under the Action tab, click the View text link for the transaction, you’ll see a list of your invoices. 4. Click the View tFew readers

• Do you offer a plan for only one SociableKIT widget?

  We currently don’t offer a plan for just one SociableKIT widget. However, we do have a Free plan that lets you use up to 2 sources and 2 widgets, which may suit your needs if you're only planning to use one widget. For more advanced features such as widget customization and automatic sync you’ll need to upgrade to a paid plan. Please note that our paid plans are offered as bundles. For example, the Pro Plan includes 3 sources and unlimited widgets. (https://storage.crisp.chat/users/helpdeskFew readers

• How can I download my invoice?

  To download your invoice, please check the following steps: Go to your Invoice setting. Click the View option to open your invoice in a new tab. On the page, type Ctrl + P on your keyboard. This popup will appear. Choose the Destination as Save as PDF then save. Done!Few readers

• Do you have non-profit pricing?

  Yes, we have non-profit pricing. If you can please provide additional information to help us determine how much discount we can give you, we'd be more than happy to look into this matter for you. We need the following pieces of information: Your organization name and address Your position or role in the organization SociableKIT plan you will order Once the information is ready, please send them on our email support@sociablekit.comFew readers

• Are you charging all your customers GST or any indirect tax outside of your local country?

  Yes and it depends on the country. Our payment partner Paddle is based in the United Kingdom. They are processing all our payment transactions. They are also registered in some countries to collect sales tax. Here's their full list of countries/regions that they collect VAT/Sales tax from this​ FAQ: https://paddle.com/support/which-countries-does-paddle-charge-vat-for/ Please let me know if there is anything else I can help you with.Few readers

• Can I have the invoice sent to my email every month?

  Every payment charges on your account are being sent to your email on the same day the payment is made. For monthly plans, the invoice will be sent to your email every month. For annual plans, the invoice will be sent to your email every year. Here's also an article where you can find your invoice.Few readers

• Can I subscribe to a monthly plan and get a discount?

  Unfortunately, we do not offer discount on monthly plans. Discount is only available to annual plans. If you have further questions, please let us know here.Few readers

• Do you accept any kind of payment method?

  We accept credit card payments and Paypal. If you require any further information, let us know here.Few readers

• Do you have a process of removing tax from our subscription fee?

  Yes. You can certainly have the sales tax refunded. Please provide us the following information: Subscription plan order Tax exemption certificate Send this to our email at support@sociablekit.com and one of the team will message you with the refunded sales tax.Few readers

• Is it possible to buy a subscription plan with no auto-renewal?

  Yes, it is possible to buy a subscription plan with no auto-renewal. If you buy a monthly or annual plan and do not want an auto-renewal, you can cancel your account anytime. This way your account will not be charge for future payments. Click here for more inforFew readers

• How to upgrade or downgrade your plan?

  The ability to upgrade or downgrade a plan anytime is important for several reasons. It provides flexibility and scalability to meet our customers changing needs. As businesses or personal circumstances evolve, we understand our customers may require more or fewer resources, features, or services. Being able to easily adjust your plan allows you to align your subscription with your current requirements. It also offers cost optimization opportunities. Here's an example, customers can upgrade theFew readers

• How to add VAT number?

  The VAT number can be added on your subscription plan if you want to remove and refund the VAT (Value Added Tax). To add your VAT number, please follow the steps below: Go to our pricing page. Select your desired subscription plan. Enter your email address and country, then click on Continue button. 4. On the left, you will see a *Add VAT numberFew readers

• Do you offer one time payment on your subscription plans?

  No, SociableKIT does not offer one time payment on our subscription plans. If you only want to pay one time for the monthly or annual subscription plan, you can subscribe and cancel your subscription plan instead. Once you canceled your subscription plan, the automatic or recurring payments will be automatically canceled. Please take note that once the billing period isFew readers

• How to add a coupon code?

  The coupon code available in our paid plans, offers you an opportunity to save money on your first year of subscription. By using the code, you receive an instant discount, making your investment in SociableKIT even more cost-effective. To add the coupon code on your subscription plan: Go to our pricing page. Select your desired plan and click the Order now button. Click the Add discount button. Add discount button (https://storagFew readers

• Can I change the email address of my subscription plan?

  No, it is not possible to change the email address or billing address that you used when you subscribe. Here's a screenshot of the email address or billing address that you will use when you subscribe: If you want to change the email address that you used on your subscription plan, you will have to subscribe to the same plan again with a new different email address that you prefer. Once you have subscriFew readers

• What is the Enterprise plan?

  The Enterprise Plan is designed to meet your unique needs when the 10-source limit of the Business Plan isn’t enough. If you require 100 or even up to 1,000 sources, we’ll create a custom plan tailored specifically for you. This personalized subscription helps you manage your SociableKIT widgets more efficiently and scale your business seamlessly. Plus, the Enterprise Plan includes exclusive features not available in other plans, such as Assisted migration (https://help.sociablekit.com/en-us/aFew readers

• What is the Upgrade or downgrade anytime?

  Our Upgrade or downgrade anytime feature gives you complete flexibility to adjust your subscription as your needs evolve. Whether you're on any of our paid plans, you can easily upgrade or downgrade at any time. By offering the ability to upgrade or downgrade anytime, we help you avoid paying for features you don't need while still ensuring you have access to the tools that matter most. This feature is particularly valuable because it allows you to respond quickly to changes in your busineFew readers

• What is Cancel anytime?

  Our Cancel Anytime feature offers you the ultimate flexibility in managing your subscription, ensuring that you are always in control. Available on all our plans, including the free plan and paid plans, this feature allows you to cancel your subscription whenever you need to, without any penalties or long-term commitments. This means you can confidently invest in our SociableKIT widgets, knowing that your business can adapt and grow without being tied down. Managing your subscription isFew readers

• What is past due?

  The PAST DUE label on your next charge refers to payments that have not been made by the cutoff time on the due date. Payments not made by the cutoff time on the due date will be highlighted by a PAST DUE button text, so you can quickly see any pending payments you have on your SociableKIT account. Here's an example: Your SociableKIT account payment date is every November 3. However, we were unable to charge your account on November 3, 2024. A button text with the label PAST DUEFew readers

• What is credit balance?

  The credit balance on your subscription plan is the amount or money that you have on your subscription plan. You will only have a credit balance when you downgrade your plan to a lower priced subscription plan. Here's an example: You are currently subscribed to our Business Plan - Yearly plan that costs US$400.00 every 1 year. You have decided to downgrade your plan to the Pro Plan - Yearly plan that only costs US$100.00 every 1 year. The Business Plan - YearlyFew readers

• What is Upgrade Anytime?

  With our Upgrade Anytime feature, you can start using our widgets for free, seamlessly integrating your website with platforms like Facebook, YouTube, and Instagram. Enjoy the benefits of our free plan and see how easy it is to enhance your online presence. When you're ready for more, upgrading to our paid plans is just a few clicks away. Simply log in, go to Subscriptions, select Plan Details, choose the plan that suits your needs, and proceed with payment. Upgrading offers you more custoFew readers

• What is a Legacy plan?

  A Legacy plan refers to an older subscription plan that was available before we introduced our new pricing structure. If you subscribed to SociableKIT before our pricing updates, your account is likely under a Legacy plan. These plans are still active and supported, but they may include different features, pricing, and limits compared to our new plans. How to determine if you are on a Legacy plan? Here’s how you can check: Log in to your  SociableKIT (https://www.socFew readers