How to refresh the feed?
If you're on our free plan, your feed can be refreshed by requesting sync manually. Follow the steps below.
- Login to your SociableKIT account.
- Find your widget and click the "Edit" button.
- On the upper right corner, click the Activate free plan button if it is not yet activated.
- Click the "Request sync" button.
You can request sync only once every 24 hours. The refresh usually happens within an hour but might take up to 24-48 hours due to a high number of requests.
On our "live stream" solutions like Facebook, YouTube, and Twitch live stream, refresh happens within 3-5 minutes.
Please note that sometimes due to system overload you will not be able to request a sync or your sync request will fail. You can request a sync again base on the time shown on the sync request popup. Here's an example:
If you need automatic sync, you can always subscribe to a SociableKIT plan.
Updated on: 01/14/2025
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