What is credit balance?

The credit balance on your subscription plan is the amount or money that you have on your subscription plan. You will only have a credit balance when you downgrade your plan to a lower priced subscription plan.

Here's an example:

1. You are currently subscribed to our Business Plan - Yearly plan that costs US$400.00 every 1 year.
2. You have decided to downgrade your plan to the Pro Plan - Yearly plan that only costs US$100.00 every 1 year.
3. The Business Plan - Yearly plan is a lower priced subscription plan than Pro Plan - Yearly and the difference is US$300.00.

This means your SociableKIT subscription plan will have a credit balance of US$300.00 because of the differences in pricing. However, you can use the credit balance for your next payment or we can process a refund of your credit balance by reaching out to our support team.

Updated on: 07/17/2025