> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sociablekit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my account locked?

If you have attempted to login to SociableKIT multiple times and your password was incorrect, your account will be locked. This is a security measure set-up by our engineering team.

Once your account is locked, you will receive a notification on our login page if you still try to login. Here's a screenshot:

![](https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800/forgotpass_1ndtu4u.png)

To unlock your account, please follow these steps:

1. Reset your password [here](https://www.sociablekit.com/app/forgot/) .
2. [Contact support](https://go.crisp.chat/chat/embed/?website_id=2e3a484e-b418-4643-8dd2-2355d8eddc6b) to unlock your account.