> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sociablekit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why "Get tickets" button is not working?

If your event's ticket section looks like the following, it means your event was connected to Eventbrite.

![Eventbrite ticket format](https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800/image_1bc9v1g.png)
![Pop up when Get Tickets button was clicked](https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800/image_17qzcii.png)

Your ticket URL was not manually entered in the form. In this case, SociableKIT won't be able to consistently display the **Get tickets **button on your events feed.

What can you do to make sure the Get tickets button are displayed?

**Enter your tickets URL manually in the form**. Your event's ticket section will look like the following. SociableKIT will be able to read the ticket URL in this format.

![Format when ticket was entered manually](https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800/image_neadui.png)
![Enter your ticket URL manually by editing your event](https://storage.crisp.chat/users/helpdesk/website/9a0e4f74247be800/image_mfh2m7.png)

As an alternative widget, you can do the following.

**Check the option to Open details on Facebook***. *You can find this option under **Item** tab. Checking this option will make your **Read more** button open the details on Facebook where the ticket can be bought.


![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/0/e/9a0e4f74247be800/gettickets1_1s87su2.png)